Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Detail oriented operations office team with a few years experiences and skills. Also highly professional in company operations with expertise in Business Management, , Hospitality Management, Human Resources, Daily Activities and Project Management.
Responsible for managing processes, purchasing, accounting, Human Resources and inventory. Contacts with Managers and other staff members to ensure that administrative tasks are completed and that the business functions efficiently. Providing client support and complete paperwork.
Oversees the performance and efficiency levels os sales representatives. Participated to set the goal and quotas for sales teams, creating training schedules and maintaining the inventory of sales presentation tools. Act as a liaison by providing valuable feedback from the clients or customers and sales team to upper management.
Responsible for sales marketing plan, creating, engaging advertisements, emails and promotional literature. Handling phone properly. Preparing marketing materials, updating and maintaining statistics, assisting in the sales process by setting appointments with clients and prospects, etc.
Help customers with complaints and questions, give customers information about products and services, take orders and processing returns. Resolve issues and trouble. Collecting and analyzing customer feedback.