Charlotte Metro
Strategic Logistics Executive | P&L Management & Regional Revenue Growth I am a senior-level leader with nearly two decades of experience driving revenue and operational excellence for global logistics and aviation leaders. Currently, as Senior Business Development Manager at DHL Global Forwarding, I architect end-to-end air and ocean freight solutions that optimize supply chain efficiency and deliver measurable business outcomes. I specialize in transforming complex regional operations into high-performing, cost-efficient territories by leveraging data-driven consultative strategies and cross-functional leadership.
• Secured high-value enterprise accounts and expanded 3PL partnerships within the Southeast region, consistently exceeding all sales KPIs and annual revenue targets • Architected end-to-end air and ocean freight solutions using a consultative selling strategy to optimize client supply chain efficiency and drive measurable business outcomes • Accelerated the sales cycle for complex international transport requirements by leading cross-functional collaborations with product leaders and global trade lane resources
• Directed sales and flightline operations across North and South Carolina, managing monthly budgetary reviews, cost controlling, and the procurement of operational ground handling services leading to a 50% cost reduction • Optimized regional revenue by leveraging commercial data to align pricing with market trends and managed a high-velocity sales pipeline by increasing new 3PL business by 8%
• Boosted net promoter score 30% by leading a team of supervisory level management including 170+ frontline personnel to increase operational efficiency by 25% by implementing pre-departure and pre-arrival checklists • Integrated airport facilities to reduce operating costs 20% during American Airlines and US Airways Merger
• Reduced in-flight attributed delays by 50% and decreased Department of Transportation complaints by 50% by publishing crew domicile monthly newsletter and conducting coaching discussions with crew members • Executed cross-platform social marketing campaign to increase media presence and brand visibility by 50% by engaging with customers in real-time using Facebook and Twitter • Exceeded on-time performance by 15% and diminished aircraft turn time by 10%