Singapore
Professional Summary: I’m currently the Head of Infrastructure Presales in CrimsonLogic overseeing and managing the infrastructure presales. Apart from leading the infrastructure presales team participating local and oversea bid tenders, I’m also the chief solution architect in most of the strategic tenders. I’m specialize in proposing N-tiers Infrastructure architecture solution (Traditional ASP to Complex Cloud models) in different geometrical locations which is highly secure, scalable and resilient incorporating industrial security standards and best practices meeting SLA near 100% uptime. Technology & Products - Routing and Switching: OSPF, EIGRP, BGP, RIP, HSRP, VLAN etc. - Wireless: Cisco, Aruba etc. - Static and UTM Firewalls: Cisco PIX/ASA, Juniper SSG, SRX, Netscreen, Checkpoint NG, Fortigate, McAfee Sidewinder etc. - Application Delivery: Cisco CSS, F5 GTM, LTM, ASM, WA, Riverbed Stingray (Zeus) etc. - Infrastructure Security: McAfee NIPS, Web Gateway, DLP, TrendMicro Deep Security, Bluecoat ProxySG, InfoBlox NS1, SIEM etc, - Application Security: SafeNet Luna SA HSM, PKI Key Management Life Cycle, SAM, ProtectDrive, DSSS 2FA authentication, Microsoft CA etc. - Storage: SAN, NAS, SAS, FC Switch etc. - Virtualization: VMWare Vsphere & Vcentre - Cloud Provisioning: VMWare Vcloud Director, HP Blade Matrix, CA DCA etc. - Cloud Security: SafeNet ProtectV, TrendMicro Secure Cloud, CA ACVE & ACPE etc. - Out Of Band: Avocent, Raritan IP KVM I have broad commercial network and security domains knowledge and solution and capable of delivering solutions ranging from physical infrastructure to strategic planning with very strong communication skills comprised of verbal, written, and presentation abilities. I’m able to grasp and understand the intricacies of almost any technology very quickly and also an effective communicator with experience in managing multidiscipline and multinational teams.
- Provide technical consultancy to Bid Team and also as Chief Solution Architect/Bid Manager for Strategic bids. - Manage and oversee the operation of Infrastructure Presales Team pursuing flagship and non-flagship bid tenders. - Develop and streamline winning strategies to increase the chances to win for bid tenders making bid process and solution more competitive and attractive. - Cultivate and promote good work disciplines to increase the team’s productivity and efficiency. - Drive presales target and revenue to meet the financial goal and objective set by the Management Committee. - Key member in Goal-To-Market (GTM) Strategic Planning taskforce refining business strategies with Business Development Group to determine the effective business model for growing Infrastructure Businesses. - Project & Resource management; ensuring key project milestones and deliverables are fulfilled in the bid tender life cycle. - Ensure the readiness for the Presales Team to continuously meet business needs and direction proactively. - Identify solution partners and cultivate strong strategic relationships to engage in long term partnership program for the organization. Good track records as experienced solution architect for various eGov tenders: - IDA National Authentication Framework 2010 – Solution Architect - IDA Frontier Business Licensing System – Solution Architect - IDA GDC2 Network and FM Service – Chief Solution Architect - IDA gCloud (IaaS) – Chief Solution Architect
-Manage service delivery to meet or exceed service level agreement for SOE Projects. -To build service relationships with clients and manage complaints and expectations. -Manage a team of 20 engineers (desktop, service desk, server, network,) operating in a data centre environment with 6 remote sites in Singapore. -Provide 2nd level technical support to all operation matters. -Execute and present weekly and monthly progress report to management team. -Plan and co-ordinate operation resources, including internal teams and sub-contractors -Monitor and control all operations, activities, schedules, contracts and costing. -Formulate Procedures and Process to Develop and Implement Service Improvement on IT Operation. -Focal point for Incident management, problem resolution and escalation. -Project & resource management; ensuring key project milestones and deliverables are fulfilled within stipulated timeline. -Ensure readiness for full transformation to SOE framework for agency.
-Manage network operation team to meet designated service level agreement. -Manage a team of 10 network engineers in a global data centre environment in Asia Pacific region. -Provide 3rd level technical support to all network operation matters. -Focal point for Incident management, problem resolution and escalation. -Execute and present weekly and monthly progress report to management team. -Plan and co-ordinate operation resources, including internal teams and sub-contractors -Monitor and control all operations, activities, schedules, contracts and costing. -Formulate Procedures and Process to Develop and Implement Service Improvement on Network Operation. -Project & resource management; ensuring key project milestones and deliverables are fulfilled within stipulated timeline.
-Manage Infrastructure Team that comprises of helpdesk and network operations. -Overall in-charge of infrastructure growth and expansion to align with the business direction and objectives. -Appointed as IT Security Officer; develop and conduct IT security awareness training for all end users at a regular basis. -Perform risk assessment; conduct regular internal audit checks and log reviews on IT Infrastructure. Ensure that all infrastructure components are hardened and conformed to standards. -Enforce and review security policies, procedures, standards and guidelines for the organization conforming to ISO 17799. -Work closely with business process owners to develop and enforce business continuity plan (BCP) for crisis management. -Clearing IT audit review points listed by Credit Bureau Singapore and Dun & Bradstreet (S) member banks auditors periodically. -Investigate, analyse and recommend solutions to address security incidents within the organization as well as prepare formal incident reports for management review. -Implement & enforce end point security control solutions for all hosts. -Resolve and document all security matters at corporate level.