Shawnee, Kansas, United States
TouchNet designs and implements integrated technology solutions for colleges and universities to streamline payments, credentialing and business processes. Our integrated solutions allow campus leadership to meet the needs of today’s tech-dependent students while enabling engagement,tracking essential data, and meeting the highest security and compliance standards. As a market leader, we continuously research needs, define trends and develop relevant solutions to help our clients reach their business goals. TouchNet is a Global Payments company.
Conducted regular one on one meetings, approve timecards, and manage PTO schedules for direct reports Managed all quoting and processing queues within OnBase to ensure workload balance throughout team Collaborated with sales leadership to drive process efficiency and improve customer experience Participated in the development of new quote to cash process to streamline and increase velocity Facilitated communication between finance, licensing, pricing, legal, and sales teams to ensure accurate quoting and order processing of all products and solutions across multiple product suites. Lead training and certified all new hires on internal systems, tools, and business processes. Responsible for closing and processing more than $350 million across 1000+ sales engagements throughout tenure Subject matter expert on quoting, parts & pricing, internal systems, and processes (Salesforce.com, Big Machines from Oracle, CPQ from Salesforce.com, Microsoft AX, OnBase from Hyland)
Generate all sales order quotes, master agreements, proposals, and complete order processing for all new business and existing customer accounts Continuously streamline and improve quoting process for the sales department Extensive knowledge of Salesforce.com and Deal Desk Subject Matter Expert on all software products, parts, pricing, and business processes Assist with go-live and training activities for global acquisitions Facilitate communication between Product Management, Licensing, Pricing, Services, and Sales to ensure accurate quoting of all Enterprise Software products and solutions Train all operations and sales new hires on systems, tools, and business processes Manage full quote to cash workflow for all opportunities greater than $50k
Sold enterprise content management solutions in the Higher Education market across the United States Utilized extensive knowledge of Enterprise Software’s document imaging, management, and workflow products to drive revenue Served as a liaison between customers and various departments within Enterprise Software to ensure customer satisfaction Managed 130+ accounts to drive sales activity through on-site customer visits, annual user conferences, and provided trade show support Negotiated and closed contracts with existing customers Peer recognized subject matter expert as demonstrated through assignment to special projects, training of new sales associates, and internal question support
Diagnose and assist business customers with their telecommunications service problems Completed training in Small Business, Complex Business, Long Distance, and Voice Sales MVP and Top Quality agent Recognized for prompt and professional problem solving Customer service excellence obtained through 5 years customer service