Livermore, California, United States
Accomplished Instructional Designer with 10+ years of experience in technology and higher education, spanning software, laboratory safety, art, design, and mortgage industries. Skilled in creating blended learning content that integrates mixed media, sound instructional methodologies, and data-informed design to enhance learner engagement. I actively use AI tools to streamline repetitive tasks, support quality assurance reviews, and optimize instructional design builds. From improving design consistency and content accuracy to brainstorming creative learning approaches, I’m continually exploring new ways to integrate AI into instructional workflows to improve efficiency and learner outcomes. Known for advanced analytical skills, strong project management, and adaptability in fast-paced environments. I’m passionate about mentorship and enjoy supporting peers and teams in strengthening design quality and innovation. Experienced in managing multiple projects simultaneously and meeting milestones and deliverables on time. Expertise in: • Learner engagement & motivation • Software simulations • Working with ambiguity and change • Blended learning & microlearning solutions • Documentation and narrative scripting • Classroom to online conversion • Cross-functional collaboration • Quality assurance and process improvement • AI-assisted design, QA, and content development • Mentorship and team development • Visual design, web design, and UX • Meeting milestones & deliverables by deadlines
• Leads complex, high-impact projects driving significant business results. • Spearheads project execution and cultivates robust team collaboration. • Defines methodologies for novel assignments and delivers comprehensive mentorship to junior team members, including expert-level delegation and coaching. • Serves as a key resource, providing critical guidance and feedback to junior team members. • Acts as a definitive brand authority and ambassador, guaranteeing all team content aligns with the Workday brand standards and proactively engaging the brand team as needed.
• Created, managed and delivered multiple comprehensive global onboarding programs for 6000+ customer service agents, translated into 10 different languages. • Provided leadership, customer service, and tools training that had a direct impact on the agents, customers, and the business. • Researched content and collaborated with cross-functional subject matter experts to design and develop accurate, globally consistent training. • Facilitated train-the-trainer and pilot programs for regional learning and development Managers. • Supported the learning needs of call centers making up the global customer service operations in APAC, EMEA, and The Americas.
• Produced educational content for over 75 courses in the mortgage and banking industry supporting our client's need to stay current and compliant in a rapidly changing field. • Created from scratch a user-friendly course template to automate course builds, so anyone in the organization could develop in alignment with corporate communications and brand. • Created and selected effective media elements, including video, graphics, audio, and animation, that enhanced student comprehension and interactivity. • Conducted ongoing content reviews with clients, product trainers, and key contacts to ensure that materials were accurate, effective, and met the training needs of Ellie Mae's customers, partners, and employees.
• Transformed and directed the entire department's identity guidelines and branding which increased visibility and awareness to the department services. • Developed a vibrant, secure new website using interactive features and SEO best practices to optimize traffic, and the user experience. • Received two marketing awards for the art direction and design on the EH&S Strategic Plan and videos. -Partnered with subject matter experts, identified training needs and target audiences, developed educational materials, and delivered high quality engaging eLearning courses that significantly reduced campus wide laboratory accidents. • Produced all print and digital marketing communications materials including infographics, brochures, signage, and posters.