Baltimore, Maryland, United States
With over a decade of experience spanning management, recruiting, administration, marketing, and sales, I bring a diverse skill set in operations, project management, human resources, and customer relationship management. I am passionate about supporting organizations committed to social justice, reproductive justice, and/or the arts, advancing their mission and impact through effective, people-centered solutions.
As the State Theater of Maryland, we create world-class performances and teach the art of storytelling to inspire joy and connection in our community. Founded in 1963 and designated the State Theater of Maryland in 1978, Baltimore Center Stage provides the highest quality theater and programming for all members of our communities, including youth and families. Baltimore Center Stage ignites conversations and imaginations by producing an eclectic season of professional productions across two mainstages, through engaging community programs, and inspiring education programs. Everything we do at Center Stage is led by our core values—chief among them being Access For All. BCS's mission is heavily rooted in providing active and open accessibility for everyone, regardless of any and all barriers, to our Mainstage performances, education initiatives, and community programming.
Manage and operate a personal clothing store on Poshmark, including styling items, photographing for listings, and sourcing inventory from second-hand stores and online platforms.
My position as Box Office Manager was eliminated due to COVID cancellations of live performances. I took the opportunity to return to UMBC and completed my bachelors degree in May 2021. Shortly after graduation, my father's health took a turn, and I spent time with him while in hospice care.
• Oversaw the day-to-day function of the Box Office and all patron contact from the point of sale through attendance. • Responsible for all aspects of hiring for the Box Office staff; from posting positions online to interviewing, checking references, and on-boarding and training of new associates. • Managed and supervised staff of 10+ Patron Services Associates and three direct report assistant managers. • Created an exceptional customer service experience for BCS patrons, as well as for BCS staff and visiting artists. • Delivered a budget surplus each year, both in payroll and all other Box Office expenditures. • Supported the Marketing Department in all sales promotions, ticketing system, and Tessitura (CRM) related efforts.
Chesapeake Shakespeare Company is the leading classical theatre company in Maryland, offering vibrant performances that blow the dust off of Shakespeare and delight its patrons. One of the six largest theatre companies in the state, CSC serves diverse audiences with funny, moving, rousing mainstage seasons, a vigorous education program that serves over 16,000 students annually in both theatre and the classroom, and a growing community engagement effort. • Directed all aspects of Front of House at the Baltimore Downtown Theater and the Patapsco Female Institute Historic Park, including Patron Relations/Customer Service, Management of the Box Office and Bars/Concessions, all ticketing programming using SalesForce PatronManager and WordPress, and Front of House Staff. • Responsible for all FOH hiring decisions, including maintaining a full complement of House Managers, Box Office Associates, Bartenders, and Volunteers; managing daily staffing needs and scheduling. • Implemented a patron service strategy and policy manual that addressed standards of excellence and best practices. • Worked with the Managing Director and Communications Director to establish ticket pricing, optimum seating configurations, develop marketing campaigns, and advocate for patron services. • Programmed and executed three seasons of events and subscriptions on SalesForce PatronManager a CRM/ticketing software. • Developed, maintained, and tracked departmental budget. • Planned, created, and coordinated logistics and materials for board meetings, committee meetings and staff events, as well as all email communications to patrons regarding ticketing through MailChimp.