United States
Professional experience creating standard data requirements across multiple lines of business to streamline processes, increase efficiency and improve quality. Expertise in project management of middleware services that integrates with multiple applications. Experience with managing efforts to document business process and procedures while coordinating with multiple impacted teams across multiple lines of business. Ability to manage and coordinate project phases between a client and internal development team. Proven ability to communicate problems, escalate appropriately, and implement solutions with successful resolutions. Enjoys a team-based work environment.
Created and actively maintains a product that allows the user to request data files for a specific remediation while also providing detailed data requirements for developers and quality teams. Directly implemented this product for 3 lines of business while consulting with several other lines of business to replicate the product.
Managed project to move Operations to a new system of record. Filled business analyst and testing roles to ensure business requirements were defined and implemented.
Managed changes with mainframe vendor and identified project impacts. Worked with consuming applications as they adopted the middleware services. Coordinated concurrent releases while balancing multiple priority efforts.
Assisted with the installation of an outbound dialer for service representatives. Organized and maintained multiple budgets across projects.
Trained basic and advanced users of three CRM solutions. Coordinated administrator training. Developed customized training manuals and assisted clients in creating custom training plans.
Managed and coordinated project phases including weekly client meetings; ongoing management reports; facilitation of communications between clients and the internal development team. Tested customizations before sending to the client.