Greater Indianapolis
I am a strategic business leader with a proven track record of driving growth, building high-value partnerships, and leading cross-functional teams to deliver measurable business results. As Senior Director of Strategic Accounts at Valvoline Global Operations, I lead customer relationships and growth initiatives that support long-term revenue expansion, profitability, and market leadership. Throughout my career, I have been passionate about building strong relationships, solving complex business challenges, and creating value for customers and organizations. My experience spans strategic account management, business development, commercial leadership, contract negotiations, operational excellence, and P&L accountability across both retail and commercial markets. My professional journey began in engineering, where I developed a strong foundation in analytical thinking, process improvement, and operational performance. Those skills continue to influence my leadership approach today, enabling me to balance data-driven decision making with customer-centric strategies and collaborative leadership. Before joining Valvoline, I served the City of Indianapolis as a Mayor's Neighborhood Liaison, working alongside community leaders, businesses, nonprofits, and government agencies to strengthen partnerships and improve outcomes for residents. That experience reinforced my belief that meaningful relationships, trust, and effective communication are the foundation of successful leadership. Today, I enjoy working with customers, colleagues, and business partners to identify opportunities, solve challenges, and create sustainable growth. I am energized by developing teams, fostering collaboration, and helping organizations achieve their strategic objectives. Core Expertise: • Strategic Account Management • Business Development & Growth Strategy • Executive Relationship Management • Commercial Leadership • Contract Negotiation • P&L Management • Cross-Functional Leadership • Customer Experience & Retention • Market Expansion • Team Development & Coaching • Process Improvement • Change Management
Lead multiple Valvoline Global strategic customer relationships, driving profitable growth and long-term partnership development across North America. Develop and execute account strategies to drive revenue growth, profitability, market share expansion, and alignment with Valvoline's long-term business objectives. Lead joint business planning, contract negotiations, and senior-level relationship management to maximize customer value and retention. Lead cross-functional collaboration across Sales, Marketing, Finance, Supply Chain, and Category Management, to deliver innovative solutions, operational excellence, and sustainable business growth.
A contributor to Valvoline's Core North America DIY (Do-It-Yourself) Division, responsible for setting account strategy, managing customer relationships, supporting both retail and commercial sales across multiple product lines, business development, and P&L accountability.
A contributor to Valvoline's Core North America DIFM (Do-It-For-Me) Division, responsible for exceeding business results through account acquisition, horizontal account growth, building meaningful long-term customer relationships, implementing new technology and service programs, sales team management and P&L accountability.
Represent the Mayor and the City of Indianapolis. Regularly attend neighborhood meetings and community events. Recognized for making the most new neighborhood connections last year. Actively participating in the Southside Quality of Life Plan and facilitated at the Vision Summit. Serve as a bridge between Southside residents and city services. Educate residents on city policy and procedures and assist them with navigating city processes. Regularly attend DMD Planning Staff Meetings and provide assistance to residents and businesses on zoning ordinance interpretation and land use issues. Collaborate with multiple city departments including Code Enforcement, Public Works, Parks, Metropolitan Development, Animal Care and Control, Great Schools and the Office of Education Innovation, the Recorder and Assessor’s Offices and Health and Hospital, KIB, IndyGo, INRC, LISC, as well as local and state elected officials, Homecroft, Southport, Beech Grove, the faith-based community, non-profits, schools and universities, hospitals and corporations. Seek methods to improve community integration for the growing Burmese population in Perry Township including educating residents regarding cultural differences. Consistently deliver comprehensive oral and written reports to managers and coworkers to facilitate the sharing of ideas and concerns. Expertise in the technological tools required for this position including Microsoft Windows, Microsoft Office, Delivra, Arc GIS and Indy Maps, Accela, Salesforce, Request Indy, Nextdoor, Facebook and Twitter.
Responsible for purchasing, payroll, accounts receivable and payable, taxes, scheduling and office management. Planned multiple events at Indy Cylinder Head including a national show/sale held at the Indiana State Fairgrounds.
Provided technical support to a 900 ton per day Bleached Board Machine. Involved in a $30 million rebuild of the press and calender sections of the machine, including startup and re-qualification of all products. Responsible for daily troubleshooting of process issues and the optimization of all parameters affecting final quality. Worked closely with Operations to develop Standard Operating Procedures for all products and insured compliance to recipe, or investigation into noncompliance. Managed chemical suppliers to the machine, including all aspects of chemical usage, performance, and new technology. Coordinated all trials associated with process and quality improvement/development. Team Leader for the mill Fiber Loss Team which is responsible for monitoring and implementing measures to continually reduce losses to the sewer. Provided technical support to the waste treatment plant, water treatment facility, and steam plant. Responsible for daily tracking of mill fiber losses and condensate return. Co-chair of the mill fiber loss team whose efforts resulted in an annual savings of approximately $880,000. Member of the mill energy conservation team and co-author of the Energy Updates newsletter. Member of the technical department safety team.
Provided technical support for multiple paper machines. Performed as lockout-tagout coordinator during machine outages. Responsible for daily tracking of fiber losses to the sewer. Assisted in developing key performance indicators for the paper mill. Implemented a new laboratory procedure to maximize the reliability of the paper mill fiber length analyzer.