Morris, Illinois, United States
Experienced nonprofit professional with a passion for leveraging technology to design and run effective social impact programs.
• Supported Public Sector customers in the implementation of Agentic solutions using the Agentforce product • Provided strategic recommendations, technical review and hands on support when needed to launch Agentforce agents • Provide critical updates and feedback to the Agentforce product team to address technical blockers • Influenced the global product roadmap by surfacing real-world signals from customer interactions
• Generated accurate estimates and scopes of work, contributing to over $17 million in customer bookings • Maintained a billable quota of 50%+ demonstrating commitment to project delivery and client satisfaction • Collaborated with sales teams to identify customer needs and goals, ensuring tailored architectural solutions • Developed comprehensive architectural points of view for complex multi-year proposals, enhancing client engagement
• Led strategic engagements with nonprofit customers to shape visions and roadmaps for digital transformations • Established KPIs and determined strategic priorities for change and process improvement • Estimated investment costs over time for major clients including the American Cancer Society and YMCA of the US
• Led pre sales discovery & scoping for enterprise nonprofit customers looking to invest in multi-year complex implementations using Salesforce.com and related software
• Developed and established a foundational practice for data strategy and readiness assessment tailored to human services • Lead solution architect in the human service practice, working with large multi service agencies nationwide • Provided technical design, oversight & hands-on development & configuration in Salesforce.com environments (specifically focused on the ECM and NPSP managed packages)
• Founded and led an independent consulting practice dedicated to enhancing nonprofit organizations' data strategies • Developed impact measurement strategies and systems tailored to client needs, including Salesforce implementation • Collaborated with notable clients such as Discovering Justice and the Public Library Association to optimize impact measurement, program management and fundraising efforts
• Led the design and implementation of a data strategy & data-informed approach for decision-making across all organizational levels and functions • C-suite executive who contributed to organization growth strategies, growing the program from serving 300 students in 2 states to 3,000 students in 4 states over 5 years • Oversaw the development and administration of Spark's Salesforce.com platform for program management and fundraising strategies • Collaborated with four national offices to enhance program evaluation and organizational development initiatives