Greater Barcelona Metropolitan Area
Experienced user and product strategy researcher and leader. My joy is in developing and scaling research teams. I thrive in ambiguous, ill-defined problem spaces where I can help provide clarity and meaning. I create frameworks to align perspectives across product, engineering, UX, and documentation teams. I geek out on learning the technical depth and business nuance of the products I work on. Focus areas include: ▪️Product strategy ▪️Customer journey mapping ▪️Enterprise persona development ▪️UX project management ▪️Agile/dual-track agile ▪️Data management ▪️Integrations ▪️Data governance and stewardship ▪️User Enablement
As Director, I managed a distributed, international UX Research team at MongoDB. I led team in tackling key strategic initiatives, including foundational research on enterprise customers, research on building with Agents in the MongoDB ecosystem, and the incorporation of AI into research practice.
I led the UX Research department within Product UX division on strategic and tactical research across the entire product portfolio of database products, working with design, product, customer success, and product analytics counterparts.
Principal product and UX researcher working on foundational research on platform data integration needs.
User Experience and Product Researcher supporting Salesforce Customer 360 Data Manager products, including compliance, data stewardship, platform data integration, and data transformation tools. Also supported Journey Builder, Salesforce Marketing Cloud's marketing automation product.
As a senior manager, I grew the research team from five to eleven researchers. I led revisions to Customer Satisfaction Survey (CSAT) to better measure product attributes and launched in-app customer feedback survey.
UX Design and Research Lead on data management, audience segmentation, and reporting products. Primary project: UX Lead on Contact Builder, ExactTarget's 360 view of the customer and data modeling product.
Usability Analyst and Design Project Lead for financial service and insurance products. Led projects for rental insurance estimation and auto insurance claims. Helped redesign the financial advisor portal for customer and product contract data.
Researcher for single-sign on experience.