Keith Lee

Assistant Sales Manager

New Territories, Hong Kong SAR

About

There's always a new challenge to keep you motivated.

Experience

  • Assistant Sales Manager at Hong Kong Convention and Exhibition Centre (Management) Limited
    Sep 2023 - Present · 2 yrs 10 mos

    - Present the unique advantages of our venue to potential clients. - Assess client requirements to recommend the most suitable spaces and configurations. - Build and maintain strong client relationships to ensure satisfaction and repeat business. - Collaborate with internal teams to deliver a cohesive and coordinated service. - Stay updated on industry trends to offer innovative solutions and insights. - Negotiate contracts and manage the booking process from initial inquiry to event execution.

  • EVI Services Limited (Full-time · 5 yrs 1 mo)
    • Senior Customer Service Officer
      Apr 2022 - Jun 2023 · 1 yr 3 mos

      - Building long-term account relationships (B2B) - Conferred with customers about concerns with products or services to resolve problems and drive sales - Developing Valuable Account Relationships - Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service. - Described product and service details to customers to provide information on benefits and advantages. - Regularly analyze user behavior, forecast crisis, and opportunities, and report to the IT/sales team - Pre-sales presentation - Coordinate project (Collect requirements, UAT, training and presentation etc.)

    • Customer Service Officer
      Jun 2018 - Mar 2022 · 3 yrs 10 mos

      - Building long-term account relationships (B2B) - Conferred with customers about concerns with products or services to resolve problems and drive sales - Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service. - Assisted the marketing team with promotional projects (EDM content, Loyalty Program ideas etc.) - Pre-sales presentation

  • Operation Officer at Smart Home Professional Services Limited
    Nov 2015 - Jan 2018 · 2 yrs 3 mos

    - Handled daily operation work related to suppliers and property management companies - Facilitating smooth operation between head office and counters - Maintained good relationship with the customers - Handle customers’ inquiries through the incoming call, emails, WhatsApp etc