Renton, Washington, United States
Conduct face-to-face sales calls in order to obtain new business. Attend/host outside sales meetings or events to promote the company and branch location. Continue to increase the market penetration of the branch and increase revenue. Actively participate in the training, coaching, and mentoring of the Management Trainees, and Sales and Service Associates. Hold monthly staff meetings to keep employees motivated and informed of business operations. Direct and organize all reservations and pickups. Handle or assist in the resolution of customer service issues if Management Trainees cannot. Maintain a high level of customer service such that the Net Promoter Score for the store is at or above the location's goal. Supports achievement of location sales and margin goals on assigned tasks and develops management skills to qualify for promotion to the next level by successfully meeting daily challenges with hands-on experience.
Managed day to day operations, staff and sales quotas for the department. Ability to identify the client expectations with success in warm calls close ratio. Upsell clients and providing support as well as training new employees for maximum results. Hold weekly meetings for month end projections. Marketing and Networking for new clientele. Daily Accounting and fleet utilization while providing exceptional customer service. Successfully increased profit margins by 10% while implementing a referral bonus for the department.