São Bernardo do Campo, São Paulo, Brazil
Leader by nature, reshaping the future of people management. I am a professional passionate about people management and challenges, with a strong track record in leading and optimizing operations in high-pressure environments. With an extremely organized and agile approach, I lead recruitment and talent acquisition teams, developing and implementing innovative strategies to attract talent, suppliers, and clients. My experience includes managing technical audit projects, consulting, and Mystery Shopping for major organizations in the automotive, telecommunications, and food industries, such as Alshop, BMG, Bauducco, and Bosch Car Service. Dedicated to team development and training, I lead by example and teach effective techniques to improve efficiency and ensure exceptional results. I coordinate resources to keep projects on track within established timelines and budgets, while implementing robust processes to manage the project lifecycle, mitigate risks, and ensure operational excellence. My passion for working with people and facing challenges drives me to redefine people management and achieve peak performance in all my initiatives.
Strategic consulting role for Honda Motos dealerships, focused on improving commercial performance, service quality, operational processes, and standardization according to the brand’s guidelines. Responsible for analyzing sales performance indicators, proposing action plans, training teams, and ensuring excellence in the execution of Honda’s recommended practices. Work is driven by targets, audits, and continuous support to dealerships, strengthening the brand’s presence and values in the market. Consultative approach focused on consistent results, continuous improvement, and the consolidation of the Honda brand within the dealership network.
• Manage and analyze internal/external audit contracts and project progress, and when necessary, adjust scope, deadlines, and costs to ensure the team meets project requirements. • Lead, develop, and implement internal/external Technical Audit and Mystery Shopping projects for large organizations in the automotive, telecommunications, and food sectors. • Build and develop teams to ensure peak performance by providing appropriate training, purpose, direction, and motivation. • Coordinate resources and logistics to ensure projects stay within defined scope, timelines, and budgets. • Establish and maintain processes to manage scope throughout the project lifecycle, defining operational workflows to meet performance standards and mitigate risks. • Communicate results to stakeholders, providing updates on project status and changes. • Lead a recruitment team responsible for attracting talent and suppliers to the company. Implement innovative strategies to improve processes and ensure better results. Train and develop the team, leading by example and teaching effective recruitment techniques to enhance team effectiveness. Leadership focused on creating a collaborative and motivating environment, empowering the team to achieve peak performance. • Clients: Alshop, BMG, Bauducco, Bosch Car Service, BV Equador, Cacau Show, Casa do Construtor, Coca-Cola, Dell Inspectorate, Dof, Fardas Uniformes Profissionais, Fiat Chrysler, Ford Motor Company, Garoto, Guabi Pet Care - Mogiana, Habib's, Hyundai, Honda Automóveis, Honda Motos, Honda Motores e Máquinas (Produtos e Força), Honda Motos, Kuhlmann Tecnologia, McDonald's, Mercedes-Benz do Brasil, Mundo Verde, Petrobras, Nestlé, Norskan Offshore, PSA - Peugeot & Citroën, Ragazzo, Renault, Ronaldo Academy, Soboce, Scania, Stellantis FCA, Tim Brasil, and Volkswagen do Brasil.
• Provide support to clients and suppliers • Act as a point of contact for internal and external clients • Team development and management • Ensure smooth office operations by assisting in the preparation of regularly scheduled reports; making and answering phone calls; managing budgets and expenses; developing processes and filing systems.
• Ensure exceptional brand presentation and product portfolio showcase • Identify potential new sales opportunities and negotiate with clients • Maximize sales by assessing client needs • Provide technical sales support