Barranquilla, Atlántico, Colombia
I'm a psychologist committed to the healthcare, IT, and human resources recruitment process. My goal is to find qualified candidates with excellent skills and work experience to join our family. I believe that we deserve the opportunity to find a job to learn, grow and improve new skills in each position, although if the experience is minimal, we are here to learn, grow and become great human beings. I am part of the global leader in business process management (BPM), we operate several countries around the world. We are committed to our mission to innovate, optimize, and grow our clients’ business with the perfect balance of technology and people. I will work for you to get your dream job in any of those important clients in our city. https://hgs.cx/locations/colombia/
Led and supported in the creation and execution of key strategies for the launch and initial development of the company. Contributed to recruiting and training personnel, forming highly effective teams in various areas of the company. Collaborated closely with senior management in making strategic decisions for the growth and stability of the company in its early stages. Actively participated in identifying personnel needs, recruiting, and training multidisciplinary teams. Provided guidance and continuous support to team members at all stages of the company establishment process. Lead the end-to-end lifecycle of recruitment for the open roles assigned. Managing mass recruitment process ,screening and interviewes. Coordinate of medical examinations ,background checks and facilitate orientation day for new hires. Provide support to employees in various HR-related topics such as leaves, compensation and resolve any issues that may arise. Promote activities and action plans to improve recruitment processes and implement strategies to streamline procedures. Coordinate internal promotion processes and evaluations to assess and select the optimal candidate for the requested position Verify and report the news of payroll to the company contracted to make the calculation and process the payment. In charge of reviewing and sending contracts to candidates. Responsible for review and process the status of the affiliations to health insurance, pension funds, risk administrator and compensation funds. Lead the onboarding and orientation process for new hires. Support the development and documentation of recruitment process manuals. Assist and actively participate in new projects and client implementations to support company growth.
● Source potential candidates on niche platforms and research potential new sources through Job diva, Career builder, Indeed and LinkedIn. ● Edit, review, and send postings to all healthcare job descriptions. ● Perform pre-screening calls to analyze applicants’ abilities ● Negotiate compensation, facilitate the placement of candidates, and solicit referrals of other qualified consultants. ● Submit qualified candidates with the skills and experience required for the position. ● Set up interviews for suitable candidates with the hiring manager. ● Follow up on the candidate´s application process. ● Craft and send a personalized recruiting email with current job openings to passive candidates. ● Conduct job and task analyses to document job duties and requirements. ● Meet, establish, hiring KPIs and time to find a commitment. ● Observe current market trends and perform salary negotiations with the right candidates. ● Responsible for effective usage of Internal Systems/Database for recording different stages in the recruitment process. ● Handle big volume of recruitment for different healthcare clients like Maximus Healthcare, Cigna Healthcare, CVS Pharmacy, Quest Diagnostic, AmeriHealth Caritas, Magellan, Universal Healthcare, Mount Sinai, Humana Healthcare, Magellan, and Hackensack. ● Upload resumes and certificates from candidates on the job diva platform. ● Use Job diva as an ATS tool for complete tracking of requirement candidates and others. ● Responsible for a supervise the production floor and performing important team lead duties ● Perform training process with the new recruiters including shadowing, in that way making sure they have clear information about the process stablished. ● Scheduled meetings with the team to review performance and struggles in the sourcing process, and to find alternative options to obtain better results. ● Meet performance-related goals to enhance productivity and success ●Member of the occupational safety and health committee
● Handle a high volume of incoming calls ● Dispatch the service required base on the customer situation ● Transfer call to the appropriate department ● Provide information about the products and services. ● Track the customer’s location through the system in order to send the appropriate service. ● Negotiate an appropriate service fee with the service provider. ● Review the model and status of the vehicle. ● Check the status of the policy on the system ● Help the customer with the payments through the systems. ● Provide the customer with reimbursement of losses from the insurance company if needed. ● Review the roadside coverage benefit to the customer through the OMNI system. ● Inform customers of the services offered according to the plan purchased.
● Help the candidate to create an appropriate resume ● Upload and download resume on the Servicio Publico de Empleo platform ● Provided job orientation to candidates base on their skills and work experience ● Contact candidates to schedule an interview. ● Interview the shortlisted candidates. ● Provide feedback to candidates once the interview is completed. ● Group interview management. ● Provide information to the candidates about the process and services offered in the company. ● Create the operation manual for the company to help the employees have clear information about their duties. ● Updating the company's organizational chart to ensure clear information on the internal structure of the company. ● Application of psychological tests (wartegg 8 and Valanti) to shortlisted candidates to evaluate their skills. ● Help candidates book a class in the education route of the Centro de Oportunidates. ● Explain and apply psychological tests and interviews to the deaf population with the help of an interpreter. ● In charge of a Friday workshop to teach the population about the creation of a strong resume, know their soft and hard skills, interview dress code, and body language, possible questions during the interview, most common psychological test, and answering open questions made by the participants.
● Answer a high volume of incoming calls from customers with technical issues. ● Resolve Customers Escalations cases in a timely manner. ● Communicate and report unnecessary escalation calls from Tier 1 and Tier 2 CSRs. ● Report lost or stolen products for the company. ● Utilized the TAS tool to access customer accounts and verify the status of their transaction and service. ● Analyzed possible fraud. ● Help customers purchase their products and services. ● Answer emails with questions and Requests for corporate customers, Internal and External customers. ● Manage and track customers’ packages with local couriers. ● Analyst Risk assessment status of the Items. ● Modify Customer´s accounts in the TAS tool. ● Remove, generate and cancel orders from the system. ● Update phones with pending transactions through codes. ● In charge of the internal and external portability of telephone lines. ● Mark the refill card as valid or invalid. ● Reserve and unreserved a service plan through the TAS tool. ● Assigned specific lines to a phone making sure works properly. ● Review the best coverage area to assign a phone number to a working carrier. ● Communicate with carriers to verify the status of the line and connectivity in their side. ● Verify in Kana Tool the proof of purchase from customers to get resolution in their rejected transactions. ● Remove lost or stolen status from the system with the proof of purchase provided by the customer. ● Review purchase security system verifications for possible frauds. ● Verify current coverage status for cellphone devices by accessing billing systems. ● Handle refunds according to the campaign’s strict procedures. ● Escalate high-level calls to the Miami Corporate Office. ● Follow communication procedures, guidelines, and policies in a professional manner. ● Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken.