Lynnwood, Washington, United States
With my guidance, organizations can deploy digital products and messages that carry an inherent immunity against unhappy customers. The "secret" is continuous user-focused design. As a communications professional who speaks tech, I've shaped stories at organizations like AT&T, About.com, Boeing, Microsoft and King County Elections. As a coach, I’ve bolstered student confidence in digital skills ranging from coding websites to writing for the web, from understanding how "social media" work (and why today's buzzword is a bit of old news) to seeing the economic disruption that digital technology carries in its wake. And as a web content producer, I managed the website for the largest county in the country to vote entirely by mail, a site published in five languages. Accessibility, inclusion, on-target messaging, mobile-aware and legal obligations – all key responsibilities. Captivating and enthusiastic speaker. Award winning writer; two stints with About.com. Specialty: problem solver Interests: digital journalism (citizen and professional); digital media best practices; public policy specifically the intersection of technology and power (politics/journalism); social media content and strategy; website design and usability; motorcycle safety.
As volunteer, manage media for Snohomish County candidate forums, including radio shows for KSER. Also managing book club for America250 project featuring as first author Heather Cox Richardson. State League members will have a chance to discuss with her the book How the South Won the Civil War in late July on Zoom.
Political and technical analyst for group blog.
Maintained and updated website weekly.
Teach three core classes (also involved in development) in the user experience design certificate program. Mentor graduating students in the quarter-long UX capstone course.
Teaching technical writing to undergraduate engineering students (required course, full academic year). Teach web design studio course for HCDE students in usability/user experience master's program; winter quarter. Hands-on course is design to introduce students to web technologies.