Dubai, United Arab Emirates
Data & Business Analyst with 4+ years of experience supporting business and IT operations through data analysis, reporting, and cross-functional coordination. Experienced in translating operational and technical data into actionable insights to improve service delivery, performance, and decision-making. Strong background in Power BI, SQL, Advanced Excel, and ServiceNow, with hands-on experience in incident management, SLA tracking, operational dashboards, and root cause analysis. Have worked closely with clients, IT teams, and third-party vendors to resolve critical issues, manage priorities, and ensure smooth day-to-day operations. Skilled in building dashboards, KPI reports, and management MIS, while also handling client communication, meeting coordination, MoM preparation, and process documentation. Comfortable working in fast-paced, client-facing environments requiring strong analytical thinking, stakeholder management, and problem-solving skills. Currently in Dubai on a visiting visa, available for immediate joining, and open to opportunities in Data Analyst, Business Analyst, Operations Analyst, Reporting Analyst, and Service Delivery roles.
• Designed and delivered Power BI dashboards for retail and finance KPIs • Built optimized data models, DAX measures, and automated reports • Improved dashboard performance by 30–40% through model optimization • Analyzed large datasets (10M+ records) using SQL and BigQuery • Performed root cause analysis and incident trend analysis using ServiceNow • Collaborated with stakeholders to define KPIs and reporting requirements
• Led ServiceNow incident coordination for high-priority issues, ensuring SLA compliance and timely stakeholder updates. • Performed root cause & trend analysis to identify recurring issues and reduce operational bottlenecks. • Prepared daily/weekly reporting dashboards for incident volumes, SLA adherence, and performance trends. • Handled cross-functional communication between IT teams, vendors, and customers. • Supported API-related issue tracking and process improvements.