Newark, California, United States
Strategic and results-driven Program and Release Manager with 8+ years of experience leading complex engineering programs, optimizing global software delivery pipelines, and scaling initiatives that drive measurable business outcomes. Proven track record of delivering New Product Introductions (NPI), automation-driven release cycles, and enterprise-wide risk mitigation programs that significantly enhance operational efficiency and release predictability. 🔹 Strategic Program Execution — Align cross-functional roadmaps with business objectives, ensuring scalable, high-impact solutions across Product, Engineering, and Go-to-Market organizations. 🔹 Cross-Functional Leadership — Partner with Engineering, Product, Manufacturing, InfoSec, and GTM teams to drive seamless execution and accelerate time-to-market for customer-facing products. 🔹 Process Optimization & Automation — Lead CI/CD pipeline scaling, DevOps framework adoption, and structured risk management (RICE, FMEA, MoSCoW) to enhance delivery speed, system resilience, and product quality. 🔹 Customer-Centric Delivery — Improve CSAT, NPS, and retention through data-driven decision-making, proactive risk mitigation, and the integration of continuous customer feedback into release and program strategies. I thrive at the intersection of engineering execution and business strategy — solving complex program challenges, enabling operational excellence, and driving innovation in fast-paced, high-growth environments. Let’s connect and explore how we can deliver impact together. 🔗 #ProgramManagement #SoftwareRelease #NPI #EngineeringExecution #Agile #DevOps #Automation #CrossFunctionalLeadership
• Designed and implemented a standardized release management framework across 4 product lines, improving release predictability by 35%, accelerating time-to-market, and boosting operational efficiency. • Managed 105+ feature releases across Embedded, Mobility, App Intel, and SSL teams with 100% on-time deployment via robust CI/CD pipelines and multi-cloud (AWS, GCP, Azure), reducing critical defects by 40%. • Led cross-functional alignment across Product, Engineering, Marketing, and Support, securing executive buy-in, reducing launch delays by 25%, and increasing stakeholder satisfaction by 30%. • Mitigated delivery risks using RICE, FMEA, and MoSCoW frameworks, strengthening release reliability and preventing $1.5M in potential downtime. • Implemented scalable defect triaging workflows with Jira and Confluence, cutting critical bug resolution time by 50% and improving incident management. • Built interactive dashboards in Power BI and Tableau for real-time KPI tracking, dependency monitoring, and data-driven decisions, reducing manual reporting by 60%. • Collaborated with Engineering and Product leadership on quarterly OKRs and KPIs, improving technical alignment and forecast accuracy by 20%. • Executed pre-release security scans (Black Duck, Rapid7) with Infosec and Engineering Services, ensuring compliance and reducing security risk by 30%. • Drove improvement through retrospectives and postmortems, optimizing Agile cycles and halving issue resolution time. • Managed Capex and Opex planning to align financial strategy with delivery goals, reducing operational costs by 10% while maintaining execution timelines.
• Redesigned customer engagement strategy to improve Net Promoter Score (NPS) by 25%, reducing churn and increasing customer retention rates. • Developed KPI-driven engagement dashboards, enabling proactive customer insights and reducing issue resolution time by 40% through data-driven decision-making. • Optimized customer workflows, reducing response times by 35% and improving survey effectiveness by 20%.
• Led the implementation of SaaS workflow automation solutions, reducing cycle times by 70%, 99% on-time project completion. • Orchestrated cross-functional projects with Product, Engineering, and Customer Success teams, driving feature adoption and increasing operational efficiency by 40%. • Reduced decision-making delays by 30% by optimizing internal processes and facilitating change management strategies for end-user adoption.
• Improved sales quota, discount policies using data analytics for Inside2Profit Company. Provided insights on improving revenues by fixing discount policies that increased their revenue by $ million over a span of 1 year. • Created interactive dashboards, presented analysis to key stakeholders using Tableau, SQL. • Used sampling, cluster models, regression models on sales quota metrics to display leaks and recommended improvements.