Keana Tran

Recruitment Professional

Santa Clara, California, United States

About

How do you use your strengths to succeed with hiring top talent in the industry? It starts with conversing with candidates and finding their personal and professional aspirations to find the next career for them. As a recruiting professional, I've grown my skills within the university programs space from retail, to technology. I've managed full-cycle recruiting, from sourcing and offer negotiations, to placement and onboarding. Bringing in new creative strategies to hire top level candidates. Strengths: Restorative, Empathy, Belief, Input, Developer

Experience

  • City of San José (Hybrid)
    • Recruitment Analyst II
      May 2025 - Present · 1 yr 2 mos

    • Recruitment Analyst I
      Sep 2024 - May 2025 · 9 mos

    • Project Coordinator (Staff Specialist Classification)
      Jul 2023 - Sep 2024 · 1 yr 3 mos

      ● Collaborated with 10 team members to implement a new applicant tracking system within 5 months. ● Decreased dependencies in the recruitment process by 5 business days by enhancing the interview and offer process. ● Delivered over 75 learning materials for the recently deployed applicant tracking system (NEOGOV) aligned with recruitment process of the City of San Jose. ● Designed comprehensive self-paced recruitment training module through Articulate 360 to support the onboarding process for all recruiters. ● Achieved a reduction in Service Level Agreement (SLA) from 5-7 days to an average of 2-3 days, resulting in a 40% improvement in response time and issue resolution efficiency. ● Strategized and implemented additional integrations and features, resulting in a 20% increase in system functionality and user satisfaction.

  • Layoff/position eliminated at Career Break
    Apr 2022 - Aug 2022 · 5 mos

  • People Operations Coordinator, Engineering at Gopuff
    Nov 2021 - Mar 2022 · 5 mos

    ● Orchestrated and nurtured 17 strategic partnerships with contracting agencies, overseeing a workforce of 245 contractors deployed across 5 locations in support of the Engineering Department. ● Achieved a notable 12% increase in offer acceptance rates through the implementation of strategic improvements and targeted interventions. ● Revamped interviewer training programs to incorporate standardized competency frameworks, 2-3 days average service level agreements (SLAs), and best practice guidelines.

  • Learning Operations Specialist at Facebook
    Sep 2020 - Nov 2021 · 1 yr 3 mos

    ● Directed a team consisting of one internal member and 15 vendor employees, overseeing day-to-day operations to ensure adherence to standard operating procedures and achieve performance targets. ● Reduced error rated by 30% by implementing process change requests and increasing process adherence by 42%. ● Created internal risk/issue ticketing form to track common instances through one channel to improve operational processes by 25% and reduce SLA aver from 5-7 days to 2-3 days. ● Demonstrated strong problem-solving skills and the ability to navigate complex situations, ensuring consistency and alignment with global processes. ● Acted as a primary interface between key client partners and vendor teams, providing consultation on operational impacts of new programs and changes to existing programs. ● Fostered a collaborative environment, providing guidance and support to team members and vendors to optimize productivity and maintain operational excellence.

  • Program Recruiting Specialist at Google
    Aug 2019 - Sep 2020 · 1 yr 2 mos

    50-60 interviews scheduled per week 30 average requisitions filled per month ● Managed over 300 new grad hires through the team alignment process; including collecting and processing feedback and scheduling meetings Work with key business stakeholders to identify business critical needs to effectively align candidates in areas that best match their skills and experience. ● Managed 3 support specialists in coordinating and scheduling interviews and other aspects of day-to-day operations. ● Familiarized with existing codebase systems to effectively align candidates with technical roles, demonstrating adaptability and understanding of technical requirements.