Lansdowne, Pennsylvania, United States
Planning and implementing the Global Quality Systems strategy including complaint handling and analysis , documentation, training, organizational planning, implementation of technology, and developing and tactical plans to meet company, corporate and customer objectives. Lead through collaboration throughout the organization. • Drove a $275K increase in Sales by implementing a crucial corrective action of product design. • Contributed to an 18% increase in customer satisfaction by accurately diagnosing complaints. • Improved operations efficiency by 29% by rolling out new and updated quality checks/initiatives. • Closed gaps in quality programs by 37% by evaluating and reporting weekly and monthly performance. • Executed policies to ensure compliance with applicable Customer Requirements, Industry Standards & Specifications. • Planned, coordinated, and directed Quality Systems and Customer Programs globally, managing the regulatory compliance process including meetings for Nadcap Special Process Program . • Successfully improved yield and process performance while reducing cost in various business environments. • Successfully engaged on the shop floor to provide solutions and coach and mentor others in the use of quality principles and practices. • Led and managed the team to monitor, analyze, and report on quality data to identify trends, potential issues, and risks. • Oversaw a team of quality professionals in engagements with enterprise stakeholders to implement quality improvement action plans. • Identified, tracked, and mitigated quality risks on all programs through analyzing metrics and driving continuous improvement efforts to ensure high-quality deliverables. • Led global quality community in regularly scheduled Quality Summits, to address key objectives, best practices and initiatives in support of our production environment, supply base and overall business goals.
My responsibilities included • developing the quality requirements as defined by the strategy and overall direction of the company • providing direction and supporting quality control process, process development, process validation and manufacturing with an emphasis on product quality • ensuring the overall standards of the company are met or exceeded within every area of the workplace • ensuring the overall performance of the assigned QA team, as well as the team’s coordination, creation, execution, and maintenance of quality improvement activity exceed quality control standards and continuous improvements • performing engineering analyses and problem solving as well as developing quality system protocols and processes
Responsibilities include managing and maintaining the Quality Management System for three distinct and independent business units on site. This includes managing the consolidation efforts resulting from the closure and transfer of 2 key manufacturing facilities into one corporate manufacturing location.
Established, organized and directed the implementation and certification of 25 multi-service sites under a standardized corporate quality system.
Managed the off-shift manufacturing processes of a 500,000 sq. ft. facility and 125 union employees including the direction of production scheduling, over-time management, equipment maintenance and up-time, as well as, safety, quality and cost initiatives, delivering $110 million in net sales while shipping 3000 orders daily.