Metro Manila, National Capital Region, Philippines
Experienced Learning System Specialist with a demonstrated history of working in the financial services industry. Skilled in Talent Management, Customer Service, Taleo, Employee Engagement, and Microsoft Office. Strong human resources professional.
- Apply instructional design principles to architect, storyboarding, and build high-quality instructional content and engaging video assets to drive system adoption. - Collaborated within a specialized project team to design, build, and implement tailored AI solutions and automated workflows to solve complex operational challenges for LMS and Training Workflows. - Maintain the LMS knowledge base, content, certifications, badges, emails, and overall UX to ensure seamless platform operations. - Deliver data-driven metrics and reporting insights, partnering directly with Skilljar to scale and expand enterprise platform capabilities.
- Responsible for day-to-day coordination of Sales Enablement programs including, but not limited to, new hire onboarding, sales kickoffs, sales skills, and product education and certifications. - Resolve problems proactively through the process, automation, and systems improvement. - Collaborate with team and stakeholders to create, customize, and deploy Sales Enablement assets, such as eLearning modules, assessments, surveys, job aids, and other training collateral. - Manage training communications, logistics, scheduling and attendance, and completion reporting. - Administer the LMS, other internal learning systems, and maintain learning program catalogs. - Assist the team with ad-hoc training and communication projects. - Own sales enablement tool administration and optimization. - Create, deploy, and manage program feedback and evaluations, including interviews, surveys, and assessments. - Create and maintain standard reports and dashboards to visualize insights to help shape strategy and planning.
Support clients on LMS/course issues; administer and maintain Moodle (accounts, courses, plugins/themes), troubleshoot technical problems, and keep the system up to date; supervise and mentor team members to ensure quality delivery of learning operations.
Responsible for creating/building learning paths and e-learnings, troubleshoots via cases on Intellum problems and working on special projects. - Maintaining content structure and identifying when content needs to be reviewed/updated - Troubleshoot and answer technical ticket issues for courses from support - Provide daily project updates on ongoing setup and maintenance of content - Communicate directly with customers to assess and document their LMS-related requests - Upload, manage, and organize training content created in-house to the LMS - Complete special projects to be added as required by the gTech Learning team - Communicate with stakeholders on a regular basis across end to end projects