Vernon Hills, Illinois, United States
A highly skilled and experienced IT professional with a widely varied background and propensity for learning new technology and skills.
- Oversee the purchase, configuration and ongoing maintenance of all cloud, server, storage, network, security and telecommunications systems. - Manage the IT Infrastructure sub team personnel and consultants. - Serve as project manager for all IT infrastructure tasks and initiatives. - Negotiate, execute and coordinate vendor contracts for communications, A/V, mobile devices, printers as well as IT infrastructure hardware and support. - Manage annual budget of $2+ million. - Provide technical leadership and guidance for all disciplines within IT and information security.
- Developed custom, creative, cost-effective solutions to provide a more consistent and easily managed computing environment, reducing the burden on IT employees and improving end-user experience. - Evaluated new technologies for the potential of streamlining IT infrastructure operation and provided overall cost savings analysis. - Implemented and maintained Microsoft Deployment Toolkit 2012 for operating system and software deployment. - Built, implemented and maintained a process for deploying operating systems and software to end-user PCs using Microsoft Deployment Toolkit 2012. - Developed custom Microsoft SharePoint 2010 and 2013 solutions, combining out-of-the-box tools with Nintex Forms and Nintex Workflow, custom JavaScript and CSS, and custom compiled .NET plugins. - Assisted with day to day IT infrastructure operations as needed, including software deployment, Group Policy Object management, server maintenance and other miscellaneous tasks. - Acted as an escalation point for help desk issues and supplement help desk coverage as needed, supporting approximately 800 users across 6 US sites.
- Automated administrative tasks by developing VBScript and PowerShell solutions, creating thorough documentation and training international support staff in their usage. - Managed Microsoft System Center Configuration Manager 2007 environment, packaged software and provided troubleshooting for operating system deployment issues, supporting 2000+ Windows clients. - Performed product evaluation for Windows 8 tablet integration and developed standard corporate Windows 8 image for deployment to next generation tablets. - Provided technical support for mobile devices and served as an escalation point for help desk support issues, supporting worldwide help desk staff across 14 sites and 5 countries. - Worked remotely from Illinois, frequently hosting remote training meetings and workshops for international support staff.
- Developed software installation packages using Flexera AdminStudio for deployment via Microsoft Systems Center 2012 Configuration Manager. - Maintained Windows 7 deployment process and configured across 100+ global sites using Microsoft Deployment Toolkit 2012. - Developed custom Microsoft SharePoint 2010 application request and packaging workflows for use across the enterprise. - Developed and maintained installation wrapper scripts and other custom action scripts in VBScript. - Worked 100% remotely from Illinois, travelling frequently for on-site deployment planning.
- Provided general hardware and software support to end users across nine sites in the U.S. and abroad. - Developed and maintained Windows XP deployment process utilizing Norton Ghost Solutions Suite for use across the business unit. - Created and maintained various software installation and utility scripts in VBScript and .BAT file formats. - Configured and maintained Microsoft SQL Server 2000 server. - Maintained payroll and HRMS database and developed and maintained custom reports in Crystal Reports 8.5. - Served as webmaster, developing and maintaining web content and custom ASP 1.1 programs for the corporate web site.
- Developed Microsoft Windows-based applications using C++ (Microsoft Visual C++ and MFC) as well as C (National Instruments LabWindows/CVI). - Wrote custom Microsoft Office integration libraries in Microsoft Visual C#.NET 2003 and integrated into C++ applications. - Built Microsoft SQL Server 2000-based database applications using C++/MFC and ASP.NET/C#. - Maintained corporate web site and ASP 1.1 web applications using Macromedia Dreamweaver.