London, England, United Kingdom
Client Success | Payments | Fintech I help financial institutions and insurance clients maximise value from payments and liquidity platforms. 10+ years’ experience across banking, fintech, and insurance managing complex client portfolios. Strong track record in driving adoption, improving processes, and enhancing client experience. Data-driven approach to risk management, retention, and continuous improvement. Previously at HSBC, delivering global cash management and complex payment solutions.
Client support to insurers, TPAs, brokers; cross-functional collaboration; service improvement analysis.
Service responsibility for a portfolio of insurance clients. Issue resolution, problem solving and process enhancement with the aim of improving clients' experience.
Helping insurance clients gain the best value from the Vitesse platform
• Leading product development and strategic direction for a remote startup, collaborating with a co-founder to find product market fit and create a Minimum Viable Product (MVP). • Implemented strategies to drive growth for the startup. • Developed strong skills in ideation, product development, and strategic planning.
Providing Liquidity and Cash Management services to a global portfolio of HSBC Correspondent bank and Non-Bank Financial entities. Acting as a central point of contact for client service, AML screening, KYC and digital change issues. Providing creative solutions to clients issues and requests. Cross sales of bank products and services. Helping clients define and articulate their change requirements. Liaising and collaborating regularly with a matrix of local, regional and global teams and project stakeholders in order to achieve positive outcomes for clients
Retail and wealth banking services, account opening ,AML screening and execution of KYC procedures, customer card systems management etc.
Frontline retail security, assisting with loss prevention, customer services, checkout assistance, processing of security related data, meeting with management to provide security advice and strategy, liasing with the police, control point and other stakeholders in other to achieve security objectives.
Setting project objectives with the Architect, client and other stakeholders. Procurement of materials for the project, coordinating activities between various people working on the project,quality assessment of the project, financial accounting duties relating to the project and ensuring the timely completion of project objectives