Kaylyn S.

CX @ Grüns | Master of Organizational Leadership (MOL)

Denver, Colorado, United States

About

Customer Experience & Training Coordinator with a focus on building scalable, people-first CX communities 🫶🏻 Currently leading SOP documentation, brand risk/recovery escalations, and policy development at Grüns.

Experience

  • Customer Experience & Training Coordinator at Grüns
    Mar 2025 - Present · 1 yr 4 mos

    Joined as a founding department member during Series B ($500M valuation) capital raise. Acquired by Unilever in 2026.

  • Ambassador at Gorgias
    Dec 2024 - Apr 2025 · 5 mos

    Partnered with Gorgias (the Conversational AI platform for ecommerce) to help brands implement their AI Agent thus increasing conversion, reducing FRT, & enhancing the efficiency of their CX teams.

  • Pepper (New York City Metropolitan Area · Remote)
    • Customer Experience Manager
      May 2022 - Mar 2025 · 2 yrs 11 mos

    • Customer Experience Team Lead
      Nov 2021 - May 2022 · 7 mos

    • Customer Experience (CX) Associate
      Nov 2020 - Nov 2021 · 1 yr 1 mo

  • Guest Experience & Event Coordinator at Colorado Christian University
    Jul 2018 - Dec 2019 · 1 yr 6 mos

    Served as the Guest Experience & Event Coordinator while studying to obtain my MOL (Master of Organizational Leadership).

  • Shiloh House (Denver, Colorado, United States · On-site)
    • Child Treatment Counselor
      Sep 2016 - Mar 2018 · 1 yr 7 mos

    • Children's Group Coordinator
      May 2016 - Sep 2016 · 5 mos