San Diego, California, United States
• Drove org-wide priorities and served as the strategic operations partner to the COO, ensuring alignment across leadership and our PLGTM functions within an 800+ person organization. • Led high-impact projects and operational workflows end-to-end, strengthening execution, communication, and accountability across the organization. • Partnered closely with CX, Growth, Acquisition, and Sales leaders to coordinate strategy, streamline programs, and maintain cross-functional alignment.
• Served as the strategic operations partner to the VP of CX, managing organizational cadence, leadership meetings, communications, and cross-team alignment for a 200-person org. • Led CX programs, operational workflows, and OKR structure end-to-end, driving execution, visibility, and accountability across global support, success, and operations teams. • Owned culture and employee engagement initiatives, improving team cohesion, communication, and organizational clarity during periods of rapid change.