Saint-Maurice, Quebec, Canada
Motivation is what gets you started, hard work is what keeps you going.
Meeting targets for the department Coaching recruiters Managing ad budgets Strategic planning to ensure goals are met Managing a team and morale
Helping place candidates in a job that suits them Looking after social media account for job inquiries Sourcing / Recruiting candidates Screening applicants Conducting interviews and assisting hiring managers Promoted to Team Leader for Talent Acquisition. Ensuring all recruiters on my team are doing the best and offering an exceptional interview process for candidates Ensuring hiring goals are on track and are met Tracking productivity of recruiters Creating pipelines for up coming roles
- Handled customer inquiries and knew all procedures to handle and provide solutions. - Handled emails, chats and calls for customer and courier inquiries. - Delivered an exceptional customer service resulting in higher return rates of customers. - QnA agent advising other agents on policies and how to handle solutions while they were speaking with the costumer and lower the SLA. -Promoted to Integration Team / Trainer - Trainer for Zara, provided multiple workshops for current agents to keep them updated on policies and help them further their abilities to help customers in a timely fashion. Teach them how to use new materials. -Created power point presentations to help with trainings
Managing the team Organizing the visual displays and all visual store aspects Key holder responsible for open and closing Closing cashes and balances for end of day bank deposit Managing customer issues Increasing team morale