College Station, Texas, United States
• Managed high-volume reservation and seating logistics serving 400+ guests daily, maintaining operational flow and an exceptional guest experience under pressure. • Simultaneously managed 5–8 tables during peak service hours while coordinating front-of-house operations, demonstrating strong multitasking and time management skills. • Led onboarding and training programs for 40+ employees, standardizing service protocols and driving measurable improvements in team efficiency and customer satisfaction.
• Built and maintained operational performance dashboards in Excel and yard management systems, tracking KPIs across 400+ fleet vehicles and 100+ operating locations to support data-driven leadership decisions. • Supported digital transformation efforts by troubleshooting system issues and collaborating with IT and field operations teams, improving platform stability and user adoption. • Standardized internal process documentation — including fleet and asset change order procedures — deployed across 700+ locations, reducing procedural inconsistencies company-wide. • Identified operational bottlenecks through trend analysis, directly contributing to logistics optimization projects that improved transportation efficiency and fleet visibility.