Colorado Springs, Colorado, United States
As an Asset Protection Operations Manager, I leverage my skills in customer service and office administration to ensure a safe and secure shopping environment for customers. I have been working in this role for over ten years. I am passionate about providing excellent service and ensuring compliance with company policies and procedures. I also have a background in Industrial Organizational Psychology, which gives me a unique perspective on how to handle sensitive situations and maintain a positive atmosphere. I am always eager to learn new skills and take on new challenges in my roles. I am Wicklander- Zulawski certified
Led internal and external investigations, reducing theft and improving recovery of high-value merchandise. Analyzed operations report, inventory trends, and P&L statements to identify and resolve financial discrepancies. Trained store associates on compliance tasks and asset protection procedures, increasing awareness and reducing shrink. Partnered with Local law enforcement on organized retail crime (ORC) cases, aiding in successful case resolutions.
Ensured security and inventory control, completing daily case counts and bank deposits. Delivered exceptional customer service, educating clients on merchandise quality and assisting with special events. Supported store operations and took on management duties in the absence of leadership. Maintained accurate documentation and safeguarded incoming/outgoing merchandise.
Supervised front-end operations, including layaway, service desk, and jewelry departments. Trained associates on customer service standards, register procedures, and front-line controls. Resolved customer issues promptly and accurately processed merchandise according to company policies.