Karnataka, India
I am a quick learner with high levels of motivation and work ethics. Good interpersonal relations,Ability to interact with people across cultures at all levels. I always believe in "Customer" - Customer is the most valuable asset of an organisation. Work hard for the achievement of the corporate goals by maintaining high standards of service & performance. Believe in personal growth by learning new things continuously
• Leading a team of technical experts and remote service who are responsible for day-to-day operations and management of a production environment in supporting over 16000 machines. • Serving as main point person for Phishing campaigns to educate end-users and team members on new technology adoption and asset usage. • Supervising team of 15 headcounts across PAN India • Supported a total IT asset base of 16000 plus for EUS • Taking care of new hire onboarding and training initiatives • Supervising IT hardware/Software asset portfolio with respect to risk, cost control, governance, compliance, and performance objectives. • Monitoring Service ticket queue and ensure timely closure of tickets within SLA. • Daily reporting and mailing to the Higher-ups • Standardize daily, Weekly & Monthly report to capture necessary details, enabling focused approach for pending call closures • Created SOP and KB articles for the asset team. • Leave Planning and Supervising site deployment. • Supervising asset reconciliation and asset disposal agreements • Guide IT asset associates in the daily administration of asset management activities. • Implemeting and executing asset management policies, procedures and processes. • Accountable for monitoring, and maintaining team’s ability to meet or exceed contact and resolution Service Level Agreements (SLA). • Serving as main point person for Phishing campaigns to educate end-users and team members on new technology adoption and asset usage. • Managing technologies and procedures to mitigate a security/data breach of company information and systems
• Taking care of complete stores activities • Tracking of bonded assets with that of Purchase Orders/Invoices. • Receive deliveries (post bonding) & check conformance to PO, asset tagging, update all information • Taking care of new hire asset allocation. • Order management & Complete site requirement Follow-ups with Procurement Team and Suppliers • Create hardware asset database for the bonded IT and non-bonded IT assets & Decommission / De-bonding process • Responsible for managing and supporting end to end IT Hardware Lifecycle (Refresh of IT asset) till IT Asset Disposals. • Approving the Exit clearance of employees
• Providing answers to questions from employee’s regarding issues and trouble-shooting of equipment, over the phone, for hardware, software, connectivity issues, use or application of different pieces of equipment. • Responding the queries through mails. • Efficiently and accurately input data using the documentation tools. • Facilitated and expedited the escalation of customer service issue. • Getting the document approved by Manager and circulating it to the team. • Providing remote support to end user for installing and troubleshooting all application used • Using Active Directory Domain Controllers for resetting user password and unlock the user accounts.