Navi Mumbai, Maharashtra, India
Dynamic and skilled professional with over 5 years of experience in leading strategic projects to improve efficiency and profitability. I am an Expert as a Scrum master and Business analyst in business transformation project with a record of accomplishments in process improvement, change management and stakeholder collaboration. An excellent communicator, thriving in complex, large-scale systems where I use leadership and team facilitation skills to define, develop & deliver outstanding products in agile environment.
Working on Project and handling 2 Scrum teams to deliver short and long term product increments. 1. Facilitating Scrum ceremonies such as daily stand-ups, sprint planning, review, and retrospectives. 2. Ensuring the team follows Scrum values, principles, and practices. 3. Removing obstacles that impede the team's progress 4. Protecting the team from external interruptions and distractions 5. Coaching the team on Agile practices and Scrum methodology 6. Promoting continuous improvement and encouraging experimentation 7. Facilitating conflict resolution and decision-making within the team 8. Working with the product owner to ensure the product backlog is prioritized and well-groomed 9. Collaborating with stakeholders and other teams to facilitate cross-functional teamwork 10. Providing training and guidance to new team members on Scrum and Agile practices
Managing client servicing by creating content calendars for planning the creative release for the clients. Taking requirements from clients and communicating the requirements to designers for static or video post. Handled Social media accounts on Instagram, LinkedIn and twitter. Ensuring timely delivery of creatives to clients and communicating challenges faced if any Being a single point of contact for both client and the team.
Conducted Gap analysis in current process Worked with Scrum team to enhance customer experience by creating CRM platform for frequency based clients for claims. Worked in project based environment to create product increments in claims system- Video survey, Declaration based system etc
Coordinating with Agents, Brokers for documentation for supporting claims. Attending Yearly workshops conducted by TATA AIG for commercial claims workshops Handling bulk accounts and coordinating with brokers for quick TAT for settlement
Understood basic principles of General insurance- Property and Marine Handled bulk corporate account claims. Maintaining MIS for the accounts
Product development for internal communication at MMOPL using Internal customers insights by conducting rolling snowball market research thereby re branding and relaunching the product which was readable and appreciated by the organization.