Hyderabad, Telangana, India
Currently working on Zendesk and Non Zendesk Processes and their subdivision processes for Uber Freight. Suggested improvements to SOPs and processes to enhance efficiency. Generated insights for new LOBs to aid in strategic planning. Collaborated with TLs and SMEs to improve team performance metrics, including TPH, R2, and other SLAs. Proactively managed ad-hoc tasks from stakeholders and managers with efficiency. Addressed escalations related to fraud involving courier partners and rider accounts. Conducted process refresher training sessions and provided mentoring to team members and new hires. knowledge in analysing production data, matrices, and quality control of operators. worked as a substitute team leader in uber freight for 6 months. Experience in managing the team and shrinkage. Escalation Management and OPS Performance analysis. Organise meetings with Stakeholder Collaboration.
Operator 1 at uber freight