Hyderabad, Telangana, India
A result-oriented and highly driven Lead functional consultant with four years of experience in SAAS implementations and dealing with automating Cash Application solutions for Fortune 500 clients. Possess significant knowledge of the Order-To-Cash cycle, Account Receivables, Customer Relationship Management, to deliver complex solutions using agile project methodology for multiple North America, and EMEA based clients.
Conduct solution discovery workshops to gather business and functional requirements. Design future-state business processes aligned with customer objectives. Prepare BRDs, FDDs, process flows, and implementation documentation. Collaborate with Product, Engineering, QA, and business teams throughout project delivery. Lead enterprise SaaS implementations, managing risks, dependencies, and issue resolution. Support ERP migrations through solution design, testing, deployment, and go-live activities.
Responsible for requirement gathering, expectation setting, project planning, and closure for Cash Application Automation implementations. Lead a team of 5+ associates and interns while coordinating with internal and external teams to ensure timely deliverables. Conducted client sessions to explain automated cash application workflows. Provided onsite support for user training and UAT. Analyzed LOE for new implementations. Identify opportunities for reducing churn risk. Implemented Cash application solution for world’s No. 1 streaming services company.
Solo Implemented End to End Cash application solution for one of the top 3 wholesale retailer in USA, starting from understanding their As-Is Process, conduct training and automating their Account receivables based on order to cash. Assisted in churn risk project and successfully implemented it with 10-20% more automation rates than the initial agreement with in the stipulated timelines. Helped training new hires understand the product and O2C process.