United States
Administrative and operations professional with a diverse background spanning nonprofit, healthcare, customer service, and event-driven industries. My experience includes membership management, virtual and in-person event coordination, board and committee support, CRM database maintenance, and internal communication. I’ve supported fast-paced organizations and client teams with clarity, consistency, and care — ensuring smooth operations, engaged members, and well-coordinated meetings. Whether coordinating conference logistics, supporting senior leadership, onboarding members, or guiding customers through time-sensitive processes, I take pride in creating smooth, positive experiences behind the scenes. I lead with reliability, kindness, and accountability. I love turning complexity into clarity — and helping teams stay focused, organized, and supported through it all. I thrive in environments where I can wear multiple hats, support people with care and clarity, and contribute to mission-driven organizations that value both structure and human connection.
Drive client engagement and membership growth for a wellness brand specializing in red light and infrared sauna therapy. Build relationships through personalized consultations, product education, and proactive follow-up to deliver a high-quality studio experience. • Guide clients through service options and recommend personalized wellness solutions • Support sales goals through lead follow-up, outreach, and consistent client relationship management • Maintain organized studio operations and ensure a professional, welcoming environment • Collaborate with team members to support marketing initiatives and brand growth • Represent Beem at community and partnership events to promote brand visibility and drive new client acquisition.
Provide comprehensive administrative, membership, and operational support for multiple nonprofit association clients, including the California Energy Storage Alliance (CESA), Groundwater Resources Association of California (GRA), California Jump$tart Coalition, CBBS, and CSMFO. Collaborate with internal teams and volunteer leadership to execute day-to-day functions, virtual and in-person events, and strategic communications. • Manage membership renewals, onboarding, and data integrity using CRM platforms such as YourMembership and HubSpot • Process event and webinar registrations, coordinate logistics, and assist with preparation of name badges, signage, handouts, and speaker materials • Support post-event activities including attendee surveys, certificate distribution, and coordination with accounting for refunds and financial reconciliation • Provide scheduling and documentation support for boards and committees, including preparation of meeting agendas and detailed minute-taking • Assist in the development and distribution of client communications, including email campaigns, newsletters, and social media updates via Mailchimp and other platforms • Handle accounts receivable, invoicing, and refund tracking in collaboration with the accounting department • Adapt to the unique workflows, needs, and priorities of each client, contributing to a high-functioning, cross-client support team in a fast-paced association management environment
Coordinate member services and event support for a nonprofit association, assisting with registration, communications, and logistics for conferences, webinars, and board meetings.
Renewals, Membership Retention, New Member Integration