City of Johannesburg, Gauteng, South Africa
I am a TOGAF® 10 Foundation Certified Enterprise Architect and Systems Engineer with proven experience in ICT architecture, systems integration, and strategic planning. At FNB, I have led the technical delivery and integration of enterprise-grade systems in collaboration with both vendors and business stakeholders — including real-time services, asynchronous APIs, and vendor-managed platforms. My expertise spans the administration and development of the ServiceNow platform, alongside strong proficiency in web technologies such as XML, XSLT, JavaScript, and Web Services. I have a deep understanding of system interoperability and enterprise integration. I thrive in dynamic environments where I can align technology with strategic objectives, lead technical teams, and deliver robust, future-proof solutions that drive business value.
Leadership and Team Coordination: Assist manager in overseeing daily operations and ensuring project milestones are met. Coordinate team activities, provide guidance, and foster a collaborative environment to drive project success. ServiceNow Platform Administration and Development: Spearhead the administration and development of the ServiceNow platform. Customize and enhance ServiceNow applications to meet business requirements, ensuring seamless integration with existing systems Web Technologies and System Integration: Leverage extensive knowledge of XML, XSLT, JavaScript, Web Services, and other web technologies to integrate diverse systems. Ensure robust and secure data exchange between applications. IT Service Management: Utilize the ITIL best practice framework to streamline IT service management processes. Develop and implement strategies to improve service delivery and optimize operational efficiency. Innovation and Problem-Solving: Identify opportunities for technological innovation and lead initiatives to implement new solutions. Troubleshoot complex issues and develop effective solutions to enhance system performance and reliability. Achievements: Recognized for outstanding leadership and teamwork in a high-pressure project environment. Executed major integrations for FNB Points of Presence , FNB Merchant Services and FNB Cash from ServiceNow into multiple helpdesks, streamlining support processes and improving inter-system communication.
Service Catalog Development: Contributed to the development and enhancement of the FNB ServiceNow service catalog. Worked on creating and maintaining service items, workflows, and user interfaces to improve the user experience and service delivery. Architect Shadowing: Shadowed the lead Architect to gain hands-on experience and insights into system architecture and design principles. Assisted in designing scalable and efficient IT solutions, learning best practices in system integration and development. IT Service Management Support: Supported IT service management processes, following ITIL best practices. Helped in incident management, change management, and problem resolution to ensure smooth IT operations. Achievements: Recognized for proactive learning and dedication to professional growth, quickly adapting to new challenges and responsibilities.
Java, Data Modeling and +2 skills