New York City Metropolitan Area
Worked on improving the user experience of a SAAS education product that provides teachers with instructional resources. Collaborated with cross-functional partners, including product managers, engineers, designers, and researchers to improve user understanding and engagement with the product.
Built the Account Management function and strategic plan to scale to support 2x YoY growth, managed a team of account managers, and led account retention initiatives. Developed the overall team strategy, set and reported on quarterly retention KPIs, mapped out a tiered AM approach, and led the Zendesk and Catalyst workflow integrations.
Develop and maintain relationships and provide high-class customer service to key accounts, collaborate with team to develop and provide professional development for teachers, conducted research on school purchasing processes to inform product development. Created and facilitated storytelling and pitch workshops for the sales team.
Taught all subjects to 3rd grade students at St. Francis School; designed and implemented unit and lesson plans guided by diocesan and national standards; collaborated with parents and grade level team to establish an effective, welcoming school culture. * Implemented guided math workshop, and taught in ways that are interactive, hands-on, and promote critical thinking. * Planned projects and field trips to enhance the classroom experience
Taught middle school language arts, and sixth grade self-contained classes; implemented curricula and experiential learning activities to meet academic standards. Cultivated a partnership with Junior Achievement, and implemented the JA Biztown curriculum with students.
Recruited and mentored college students to serve as Jumpstart AmeriCorps members; trained Corps members to deliver session plans, and provided support and feedback before and after observations. Led training on curriculum implementation for Jumpstart Corps Members.