London, England, United Kingdom
Medrio is a leading healthcare technology company providing eClinical solutions (EDC/eSource/eCOA/ePRO/eDiary/eConsent/RTSM & more), for clinical research. Founded in 2005, the company's cloud-based software platform and mobile suite of products deliver fast, flexible, and easy-to-use tools for the collection and management of clinical data and patient reported outcome responses. Study sponsors and contract research organizations have used Medrio extensively across drug, device, diagnostic, and animal health trials. Medrio has experience in all study phases and leads the market in early-phase trials. The company serves over 500 customers globally, with headquarters in San Francisco and offices in the US and across the globe.
Helping deliver the industry-leading data capture and clinical research SaaS platform to Medtech, Pharma & Biotech companies running clinical trials in EMEA.
Hybrid Business Development Associate (BDA) and Inside Sales Representative (ISR) role: - Assisting marketing, including lead-generation and qualification, primarily via internet research - Following up with prospects and answering questions via telephone and email, scheduling demos - Pursuing opportunities for account growth and new business, involving the BD - Communicating client's goals and representing the client's interests to the BD - Understanding company capabilities and services, and effectively communicating to client - Build quotes and generate contracts, order forms and proposals from Salesforce - Manage, update, maintain, and record all relevant activities in Salesforce for the assigned BD to ensure pipeline accuracy - Communicate and follow up with customers to deliver and execute change orders and study extensions in a timely manner
Identify clients needs from RFP materials and resolve any discrepancies. Facilitate the process for proposal and budget development for global clinical studies (single service and Phase 1-3 up to the value of 15m), EAP, PTA, OLE and RWD programs for a range of clients including small biotechs and top 10 big pharma. Work with subject matter experts (SMEs) to lead strategy calls, develop accurate proposal text (word and powerpoint), pricing and vendor quotes for new opportunities using the clinical development and EAP pricing tools in line with agreed strategy, client expectations and timelines. Delivering on average 20 opportunities per month. Communicate with SMEs to notify any outstanding actions and timelines throughout the RFP process, holding them accountable and employ tactics to ensure timelines are met. Experience with costing models and a range of client budget grids. Adaptable to learning new models and systems. Experience using CRM for sales reporting and business development activity and heavily involved with continued improvements and personalisation. Work with project managers and commercial leads to build out pricings for change in scope requests. Heavily involved in improvements to RFP process, costing model and proposal documents, responsible for developing and implementing multiple initiatives examples include: Proposal templates (cover letter and full proposal) for clinical development and EAP. EAP scoping document to collect accurate and detailed information for proposal and budget development and initial feasibility. Work with SMEs to facilitate the process for requests for information (RFI), qualification and capabilities questionnaires. Assist commercial and operational leads with contract development (work orders and change order). Member of Bionical Emas' charity committee leading initiatives to raise money for our chosen charity of the year
A primary focus on facilitating the process for new requests for Proposal (RFP), including Proposal document development, pricing, and vendor quotes. This includes single service pricing requests to large full-service Phase 3 RFP's up to the value of £15m. Work with heads of departments and project managers to develop the RFP proposal document, and to build out pricings for new opportunities using the Clinical and Early Access Program (EAP) pricing tools. Work with heads of departments and project managers to build out pricings for change in scope requests.
Maintain excellent customer service skills. Experience dealing with difficult situations and people, developed excellent organisational skills. Responsible for helping maintain and run vaccination centres. Assisting patients shielding and self-isolating by couriering prescriptions.
Experience in outbreak management. Liaise with COVID-19 cases, conducting telephone interviews. Responsible for collecting, entering and managing data and information in the CTAS national track and trace system in accordance with GDPR. Gained excellent interpersonal and communication skills by liaising with patients. As well as presenting KPI updates to senior levels of staff.
In charge of the running of a busy checkout, organising breaks and ensuring the day runs smoothly. Maintain excellent customer service when dealing with customers ensuring they receive high levels of customer service. Using key performance indicators to boost productivity and efficiency, for example to achieve targets and reduce customer wait time.