Greater Liverpool Area
Inputting on numerous systems for SFA and ESF contracts such as skills and support for the unemployed and work based apprenticeships with a high attention to detail. Dealing with job centre referrals to New Enterprise Allowance. Working with internal and external customers face to face and over the phone.
• Providing In Work Support for clients often providing out of hours and weekend support. Worked with a caseload of 250 clients who are Self Employed helping to complete Working Tax Credit, Self Assessment and Housing Benefit forms, helping customers’ to sustain in employment or self employment. • Working with some vulnerable clients suffering from mental health issues or addiction. • Dealing with complaints and signposting were possible • Administrative duties including telephone and face to face conversations with employers and customers. • Managing an In Work Support caseload and hitting expected KPI's • 90% conversion rate on jobs to be approved leading me to be the top in the North West.