Charlotte, North Carolina, United States
-Consistently meet and surpass monthly/daily quotas – reaching a ranking in the top 43% of the company within six months of employment, and top 10% in eleven months – despite having to adapt to several quick business changes. -Complete ongoing, extensive on-site training to enhance command of product knowledge, sales techniques, and software systems. -Ensure a positive customer experience by educating customers on the features and benefits of the product, responding to questions, overcoming objections, and accurately updating the contact management system. -Build relationships with key decision makers and match customers with the right solutions for their needs.
Assistant Buyer, Merchandising and Retail Manager -Promoted from Sales Associate to Assistant General Manager in just under two years of employment, upon which I led and motivated team members to increase sales (22% during my tenure). Ensured excellent customer service was provided to guests upon entry and throughout visit. -Attended trade shows to meet with vendors and sales representatives to promote products and services, and develop and foster industry relationships. -Mentored, trained, and assisted entry-level sales associates with encouragement and development to increase employee retention. Accurately and efficiently processed payroll for six employees and managed staff scheduling and planning. -Maintained accurate records, inventory ordering, accounting, and filing procedures to ensure proper business protocol was upheld – gained proficiency in Quick Books, Outlook, Excel and B2B. - Create and disseminate social media (Facebook) and email marketing campaigns to increase sales and maintain relationships with key stakeholders; manage store’s Google page - Planned on- and off-site events and sales demonstrations and competed in stand up paddleboard races sponsored by Outdoor Supply Company.
-Conducted qualitative and quantitative data research. -Input findings into a collective database and assisted in project management, evaluation, and analysis. -Worked with professors from North Carolina State University and communicated with world-renowned, global researchers.