New Richmond, Wisconsin, United States
6+ years in Customer Service for a Forbes rated top company with hands down the best customer service in the industry. I'm there for my customers when they need me and help mentor new employees to be successful in their careers.
Travel to different healthcare facilities to support in the Go-Live portion of Epic implementation and assist the healthcare workers in understanding of workings of the computerized charting program.
Assisted in the coordination of patient placement from the Emergency Room to inpatient environment, physician assignment of patients from outside sources, and physician assignment for transferred level of care within the hospital.
Coordinated the flow of nursing and auxiliary hospital staff for the current shift, as well as up coming shifts. Worked in conjunction with nursing agencies to cover unfilled needs within the hospital.
Supported the direct patient care team and provided patient care as delegated and directed by professional staff for the John Nasseff Heart Hospital inpatient nursing units and Same Day Interventional Unit outpatient unit.
Assisted customers with their end of shopping experience, by checking out their purchases and assisted customers with additional needs while shopping, including merchandise searches and at home deliveries. Worked with the customer in opening store shopping accounts and making payments on store shopping accounts.