Katia Santussi

IT Director, EMEA Commercial Operations | Fueled by People, Driven by Results

Piacenza, Emilia-Romagna, Italy

About

I’m an experienced and certified Information Technology Professional with a proven track record of success in managing international and large scale SAP projects in the medical device industry across matrix environments. Skilled in transition, M&A and enterprise transformation, recognized as an expert within the organization in several disciplines within the sales and distribution function, I’m able to anticipate internal and/or external business challenges recommending process, product or service improvements. I consider myself an effective leader, team player and a problem solver, contributing effectively to the development of functional strategy. My communication skills are focused to achieve the expected result and I’m always looking for opportunities to increase the return on company’s investment when managing significant budget and related financials ﴾POs, CARs and Project cost control﴿

Experience

  • Zimmer Biomet (10 yrs 11 mos)
    • IT Director, EMEA Commercial Operations
      Jul 2025 - Present · 1 yr

      Developing, leading, and executing the IT strategy for Commercial Operations across the EMEA region, in alignment with global business objectives and IT standards. Build and sustain a high-performance, innovative team culture that fosters collaboration, agility, and continuous improvement

    • IT EMEA Associate Director Commercial Operations
      Mar 2020 - Jun 2025 · 5 yrs 4 mos

    • BRM Commercial Applications EMEA
      Aug 2015 - Mar 2020 · 4 yrs 8 mos

      • Contribute to Global Information Services (IS) management to translate strategic and operational objectives of EMEA into solutions in line with strategy and architecture • Stimulate and shape demand digging into business challenges and opportunities to present innovative ideas fostering an effective business value-producing relationship, between IS and its business partners. • Plan, monitor, manage and steer the execution of projects from initiation through closure ensuring on-time completion according to specifications and within budgeted costs • Identify and use processes and tools to secure and manage resources, budgets, risks and changes along projects lifecycle • Effectively communicate to stakeholders to grant constant engagement and strategic sponsorship for the project success. • Maintain personal knowledge of IS solutions and relevant business concepts. • Act as an entry portal for the IS Center of Excellence ensuring alignment with business functional representatives in addressing issues and educate on IS Solutions.

  • Biomet Europe (San Giuliano Milanese - Milan Area, Italy)
    • PMP, IT Project Manager EMEA
      Apr 2013 - Aug 2015 · 2 yrs 5 mos

      Plan, organize, and integrate cross-functional information technology projects that are significant in scope and impact to meet the business functions needs Develop and upgrade a diverse skills portfolio, with a focus on technical specialties, projects and business operations including: Leadership Resource planning Technical understanding including hardware, software, network, infrastructure, security, etc. Communication and public speaking Mediation, Negotiation, Open-mindedness Managing Stakeholders and Resources Expectations Problem Solving Risks & Change management Business Processes

    • IT & Sourcing Manager
      Jan 2006 - Apr 2013 · 7 yrs 4 mos

      • Budget definition and control • Vendor selection, negotiation and contracting • Material requirements planning • Project Management and Profitability Analysis within complex contexts. • Business processes improvement/review to fill in technological gaps  Pre-sales activities, contracting & offering.  SAP R/3 Application Management and User Support

  • Service Manager at REALTECH Italia S.p.A.
    2001 - 2005 · 4 yrs

    • SAP Application Management - organize and coordinate activities and resources (8 consultants) finalized to support our customer in daily operations on SAP (problem solving, bugs fixing, new developments and improvements, training…) • Pre-sales activities, contracting & offering. • Project Manager Accelerated SAP methodology

  • Team Leader – Senior Consultant SAP R/3 Supply Chain and Controlling at PricewaterhouseCoopers
    2001 - 2001 · Less than a year

  • Service Manager SAP Application Solution - Senior Business Analyst SAP R/3 Sales and Distribution at HiServ
    1999 - 2001 · 2 yrs