Destelbergen, Flemish Region, Belgium
Loyaal, empatisch en servicegericht zijn woorden die mij goed omschrijven. Als resultaat- en kwaliteitsgerichte IT-medewerker lever ik al 20 jaar met veel enthousiasme eersteklas technische en functionele support aan eindgebruikers. Ik ben bovendien een sociaal beest en teamplayer die niet alleen rekening houdt met de belangen van de klant, maar ook met die van mijn collega’s. Extra pluspunt: geen ochtendhumeur!
+ First line support (technical and functional) for the Volvo dealer community, single point of contact for the end user + Escalation and follow-up of cases throughout the entire case life cycle + Identification of current and potential software problems according to Incident and Problem Management principles + Monitoring application performance and implementing optimization to minimize downtime + Proposing changes and improvement activities that make applications more efficient and/or reduce operational or maintenance costs
+ Point of contact for communication with other teams, Back Offices and customer + Organising and leading team meetings + Monitoring SLAs + Advising on recruitment of new employees + Training new employees + Planning the team (shifts and holidays)
+ Rolling out Dealer Management System software at Volvo Trucks dealers German-speaking market + Provide on-site training to dealers + Hypercare after the implementation phase + Writing manuals