Melbourne, Victoria, Australia
• Support hiring managers with end-to-end recruitment processes, from screening candidates to conducting interviews and facilitating onboarding for new hires. • Coordinate and deliver onboarding and offboarding initiatives. • Coordinate and support the delivery of in-house and external training programs. • Assist with managing employee performance evaluation processes and key culture related events. • Support the implementation of a new HRIS. • Contribute to P&C related reporting and metrics analysis.
• Streamlined new employee onboarding, including national induction for Graduates, Vacationers, and Co-operatives. • Administered the Chartered Accountant (CA) program for employees. • Maintained employee information in our People & Culture database. • Prepared monthly divisional reports and essential employee documents. • Coordinated offboarding processes. • Assisted with People & Culture projects.
• Provided excellent customer service, addressing inquiries and finding solutions for retail customers. • Understood customer needs and recommended appropriate Telstra products and services. • Assisted customers in navigating and understanding Telstra's range of products and services, including mobile, internet, and home entertainment. • Resolved customer complaints and escalated complex issues when needed. • Stayed updated on Telstra's product offerings, promotions, and pricing.
• Supported the People & Culture team in various initiatives and projects. • Assisted in coordinating and organizing recruitment activities, including scheduling interviews and communicating with candidates. • Contributed to the preparation of employee documentation, reports, policies, and presentations. • Contributed to maintaining confidentiality and safeguarding sensitive employee information. • Provided general administrative support to the People & Culture team, including scheduling meetings, managing calendars, and handling correspondence.