San Francisco Bay Area
I am a graduate of Santa Clara University with a Bachelor of Science in Commerce, majoring in Accounting and Information Systems. Through my past work, I've become well-experienced in professional communication, record keeping, and customer service. I am currently seeking opportunities to leverage my skills and talents and gain experience in an accounting position.
- Assisted PwC professionals with audit activities such as walkthroughs, tests of controls, and documentation of workpapers. - Worked with a six-person team to complete quarter review planning for an SEC client. - Reviewed internal communications and evaluated client documentation for support of relevant assertions. - Completed trainings on data analysis, professional ethics, audit practices, and data visualization tools such as Alteryx and Tableau.
- Communicated professionally with hosts, students, and overseas agents using WhatsApp, email, and other international communication platforms. - Worked in a team of four to place over 300 students in homestays across the country, resolved homestay conflicts, and maintained a high level of customer service. - Assisted with company email campaigns and utilized Craigslist and flyers to expand the company’s host database. - Organized, maintained, and analyzed company data in Survey Monkey and Filemaker databases. - Monitored student deposits, processed student payments, and documented the company’s finances using Quickbooks.
- Communicated and developed rapport with guests by providing a professional, courteous, and friendly attitude. - Addressed guest inquiries, requests, and complaints. - Determined wait times and managed restaurant wait list. - Maintained constant communication between management and other employees to provide smooth operations in a high volume and fast-paced environment.