Black Diamond, Washington, United States
- Manage operational cadence and administrative infrastructure to proactively align the team with business strategies and Engineering initiatives. Maintain strategic awareness of organization and drive intentional preparation with Senior Manager and other members of the management team members through effective facilitation of weekly meetings, ensuring sessions are executed as scheduled. - Compile and analyze data reports for weekly performance metrics related to the 737 program and organizational customer travel engagements. - Systematize and enhance hiring process logistics for Customer Engineering, ensuring efficient organization and facilitation. - Spearhead the coordination and execution of large-scale internal events and support Bi-annual 777x Working Together Meetings to exceed logistical expectation for more than 100 Airline Customers. - Lead the execution of computing equipment refresh initiatives across multiple work sites while serving as primary liaison for all computing and facility management within 737 Customer Engineering. - Revitalize and modernize Customer Feature Feedback templates for 737, 777, and 787 programs.
- Deliver detailed reports and analyses on customer lead acquisition to the Marketing Director and agency partners to modify digital advertising strategies to correlate with industry forecasts. - Monitor success of advertising campaigns that contributed to the overall leads and census growth across the company. - Collaborate with a team to successfully organize a wide variety of events including grand openings, car shows, celebrity chef luncheons, etc. by providing event logistics and operations support. - Oversee and manage online reputation of all 40 communities comprising of crisis management, monthly tracking, and reporting complaints/queries while generating engaging and creative copies, stories, images, and videos to promote luxury senior living lifestyle. - Nurture 20-30 contractual relationships with advertising publications across eight states, preparing specifications for all advertisements, and ensuring compliance to agreed schedules.
- Developed, re-amplified, and upkept pre-existing social media accounts on different platforms for goals of building brand-awareness, customer-outreach, and conversions. - Spearheaded social media influencer recruitment and acquired two NASCAR drivers and one Olympic Athlete. - Generated and executed social media advertisements which led to an 800% increase of revenue with an ad spend of $170 over less than three months.
- Promoted HelloFresh through direct marketing and face-to-face interactions at various events as part of sales team. - Contributed in helping the Seattle office become one of the higher performing offices in the US.
- Job was a balance between customer service, speed, and accuracy. - Juggling tasks like making recipes in the back, being on the cash register to take orders, and following through with completing the customer's bubble tea order to the highest quality possible. - Continuously helped to meet daily sale goals; trained new hires on recipes, inventory, customer service, and reinforcing the branding all while establishing relationships with customers too.