Australia
Experienced professional with a strong background in workforce planning, rostering, and customer service. Skilled in optimising resources, solving problems, and supporting business operations through data-driven decisions. Known for being adaptable, organised, and proactive in fast-paced environments. Always looking to grow, learn, and contribute to a team that values collaboration and continuous improvement.
- Manage national rosters for 200+ employees across 4 ports, ensuring EA compliance, cost efficiency, and operational coverage. - Forecast labour needs and optimise headcount using Excel, Microster, and Qlik to minimise overtime and staffing gaps. - Maintain Qlik dashboards to monitor workforce metrics and support data-driven decisions. - Collaborate with HR, Payroll, and operations to resolve roster and pay discrepancies.
- Optimised staffing levels and roster compliance across 9 departments, improving operational efficiency and workforce productivity. - Partnered with leaders and Payroll to manage rosters, resolve pay discrepancies, and ensure accurate, timely payments. - Maintained precise employee data in Virtual Roster to support seamless operations and compliance.
- Managed check-in and check-out processes with accuracy in guest details, room assignments, and billing. - Handled guest inquiries and requests promptly, ensuring exceptional service and satisfaction. - Used hotel management systems to manage reservations, room availability, and transactions efficiently. - Collaborated with housekeeping and concierge teams to deliver seamless guest experiences.
- Delivered exceptional guest service, creating a welcoming and memorable experience for all visitors. - Built strong communication and interpersonal skills while maintaining professionalism in fast-paced environments.
- Managed guest inquiries daily via phone and email, ensuring exceptional service and smooth reservation experiences. - Handled guest complaints with professionalism, maintaining satisfaction and loyalty. - Coordinated with teams across multiple venues to ensure accurate bookings and seamless event execution.