Kathy Nguyen

PharmD, RPh | Pharmacy Operations & Medication Safety | MTM | Workflow Optimization | Patient-Centered Care

Los Angeles Metropolitan Area

About

Licensed pharmacist with extensive experience in community pharmacy, medication safety, pharmacy operations, workflow improvement, and regulatory compliance. Skilled in prescription review, DUR, MTM, immunizations, prior authorization support, patient counseling, and resolving medication- and workflow-related issues in high-volume pharmacy settings. Known for strong clinical judgment, careful documentation, process improvement, and identifying workflow gaps that impact patient care and pharmacy operations. Interested in pharmacist and leadership opportunities that combine patient care, quality, compliance, workflow improvement, and operational excellence.

Experience

  • Pharmacist | MTM & Clinical Champion | Medication Safety & Pharmacy Operations at Sam's Club
    Mar 2016 - Present · 10 yrs 4 mos

    Foster a team-first pharmacy environment by recognizing contributions, encouraging clear communication, supporting accountability, and helping the pharmacy succeed together. Verify prescriptions for accuracy, appropriateness, safety, and compliance in a high-volume community pharmacy setting. Review drug interactions, duplicate therapies, contraindications, and therapy gaps to support safe dispensing and strong patient outcomes. Support prescription processing and issue resolution, including clarification needs, prior authorization support, insurance barriers, and formulary navigation. Maintain accurate, audit-aware documentation to support continuity of care, quality standards, and regulatory compliance. Identify workflow inefficiencies and implement practical process improvements to strengthen operational efficiency, technician utilization, and service consistency. Investigate and follow up on medication-related issues to support patient safety, quality assurance, and appropriate escalation when needed. Support operational continuity during leadership transitions, including workflow stabilization, team coordination, and day-to-day execution.

  • Pharmacy Executive in Training (EIT) at Target Corporation
    2015 - 2016 · 1 yr

    Provided patient counseling on prescription and OTC therapies while building foundational experience in pharmacy operations, medication safety, and patient care.

  • Pharmacy Intern at Sam's Club
    May 2012 - Aug 2015 · 3 yrs 4 mos

    Built hands-on experience in prescription workflow, dispensing accuracy, and patient safety within a community pharmacy setting. Supported pharmacists with immunizations, inventory processes, and patient care activities while developing a strong foundation in pharmacy operations.