Kathryn Ross

Someone who knows

Greater Sydney Area

About

Experienced Business Consulting Manager and Thought Leader with a demonstrated history of success in the corporate and retail travel industry. Skilled in Business Consulting, Program Optimization, Air and Hotel Sourcing, Solution Design, Customer Relationship Management (CRM), Account Management and Business Development. Strong consulting professional with a Bachelor of Arts in Education and Communication from Michigan State University.

Experience

  • Consulting Manager - Global Business Consulting at American Express Global Business Travel
    Apr 2013 - Sep 2019 · 6 yrs 6 mos

    Strategic Management Consultant with a focus on optimizing business travel programs for clients including; • Comprehensive management and overall project delivery of client engagements • Program strategy development, execution and change management • Strategic sourcing focusing on optimization, cost avoidance & savings • Ongoing program optimization through policy compliance, business intelligence, corporate social responsibility, and demand and change management

  • American Express Global Business Travel (Sydney)
    • Solution Design / Statement of Work Manager APAC
      Mar 2011 - 2013 · 1 yr 11 mos

      Solution Design team member working with new global and regional clients to ensure smooth onboarding to GBT. Managed Service Level Agreements and Statement of Work program for APAC region.

    • Client Manager
      Sep 2007 - Mar 2011 · 3 yrs 7 mos

      Client Manager - Large Market Australia and Global Business Partnership accounts in APAC. Focus on relationship management and program optimization for Fortune 500 accounts.

  • National Account Manager at Carlson Wagonlit Travel
    Mar 2007 - Sep 2007 · 7 mos

    National Account Manager for Large Market and Government accounts. Focus on program optimization and change management.

  • Client Relationship Manager at Ursula King Travel
    Mar 2004 - Mar 2007 · 3 yrs 1 mo

    Responsible for Business Development and Client Relations for boutique corporate and retail TMC.

  • National Account Manager at United Airlines
    Sep 1986 - Mar 2004 · 17 yrs 7 mos

    National Account Manager - Corporate and Industry Sales. Focused on business development for corporate and industry accounts, managing account territory, budgeting and meeting revenue and sales targets. Experienced in airline Reservations, Customer Service, Marketing and Group Sales.