Ho Chi Minh City, Vietnam
Experienced Office Operations and Administration professional with over 10 years of experience supporting the smooth day-to-day operations of a growing business. Skilled in recruitment and onboarding, handling HR-related matters, coordinating across departments, and working closely with managers to resolve operational and customer-related issues beyond standard procedures. Responsible for reviewing product information and approving content for accuracy and consistency before publication across online channels. Recognised for being organised, dependable, and proactive, with a strong ability to connect teams, solve problems, and keep business operations running efficiently. KEY SKILLS Office Operations Management Administrative Support Recruitment & Onboarding Cross-functional Collaboration Stakeholder Communication Problem Solving & Issue Resolution Process Improvement Product Information & Content Review Business Issue Resolution Event & Meeting Coordination Time Management & Organisation
- Managed the day-to-day office operations, ensuring smooth workflows and effective coordination across departments. - Coordinated recruitment activities, including posting job advertisements, screening applications, arranging interviews, and onboarding new employees. - Worked closely with managers to resolve HR-related matters and operational issues, helping maintain efficient business operations and a positive workplace environment. - Acted as a key liaison between the sales team and internal departments, coordinating the resolution of customer enquiries and non-routine operational issues that required cross-functional collaboration. - Reviewed product information, technical documents, and digital content to ensure accuracy, consistency, and compliance before publication or customer use. - Maintained administrative records and supported the development of efficient office procedures and internal workflows. - Planned and organised employee engagement activities, annual company trips, holiday celebrations, internal gift programmes, and seasonal office decorations to foster a positive and collaborative workplace culture.
- Provided administrative and secretarial support to ensure the smooth day-to-day operation of the office. - Maintained company records, documents, and filing systems, ensuring information was accurate, organised, and easily accessible. - Processed customer orders by receiving requests, preparing documentation, coordinating deliveries, and following up to completion. - Monitored customer accounts and outstanding payments, supporting receivables tracking and payment follow-up. - Prepared quotations, catalogues, price lists, product samples, and other sales support materials. - Responded to customer enquiries by phone and coordinated with relevant departments to provide timely information and support. - Created product-related content by drafting blog posts, product articles, and educational materials for the company website and online channels. - Worked closely with sales, warehouse, and internal teams to ensure timely order processing and smooth day-to-day operations.
- Performed a wide range of administrative and secretarial duties, including document management, records filing, and preparing internal notices and business correspondence. - Assisted in preparing sales support materials such as catalogues, price lists, product samples, and promotional documents for the sales team. - Created product-related content, including blog posts, product-related articles, and educational materials for the company website and marketing channels. - Helped coordinate the company’s participation in trade fairs and exhibitions by liaising with event organisers, coordinating with service providers, preparing exhibition materials, and supporting booth setup to ensure events ran smoothly. - Supported colleagues across different departments with day-to-day administrative tasks, contributing to efficient office operations and effective teamwork.