Columbus, Ohio, United States
• Provide exceptional client service by anticipating the client's needs and building relationships, creating client loyalty and increasing sales • Sell the world of J. Crew by utilizing all of the company’s resources and creating a seamless visit • Style customers with a point of view that reflects the brand’s aesthetic, customer lifestyle, quality product, and seasonal inspirations • Emphasize corporate marketing by promoting select items on a monthly basis
• Assist merchandising managers in management of accounts, serving customers, resolving problems, and preparing reports • Coordinate new season collections in preparation for vendor presentations • Ensure and track garment samples, swatches, and handloom deliveries to customers daily • Organize and maintain office filing and storage system including fabric and garment archives
• Assisted clients by communicating product knowledge and helping to style complete outfits • Executed new merchandising directives monthly and maintained visual merchandising presentations • Addressed client concerns, coming to resolution when possible, and involving management when appropriate
- Developed written and verbal communication skills by reporting customers’ specific orders to the kitchen staff - Demonstrated problem solving abilities by addressing customer concerns or complaints - Established strong organizational skills in response to a fast-paced work environment - Promoted daily lunch, dinner, and drink specials