Milwaukee, Wisconsin, United States
Currently caring full-time for a close family member with a terminal illness.
• Researched and acquired single-family homes for renovation and leasing as rental properties. • Marketed available rentals, hosted open houses, and screened applicants for qualification. • Managed seasonal and emergency maintenance, coordinating with subcontractors as necessary. • Maintained up-to-date knowledge of housing laws and landlord requirements to ensure compliance.
• Deployed change management practices to enhance communication and adoption of the Quality Program across the enterprise. • Assessed and recommended updates to the Quality Program to align with organizational needs for 2023 and beyond. • Optimized service quality reviews to consistently gather feedback and improve customer satisfaction. • Collaborated cross-functionally with business units in the US to ensure consistent service quality across engagements.
Worked cross-functionally with Digital Health and Affiliate Business Lines and Client Partnerships teams to develop sales proposals and create project plans pre-kick off Problem-solved with Client team and consultants through project escalations, identifying potential solutions and working closely with consultants to implement them; at times had difficult conversations that led to dismissal of the consultant from the project and Nordic Implemented process improvement with Digital Health business line leaders to improve communication internally and increase success in consultant placement Introduced new members of the Client Partnerships and Talent Teams to Consulting Services processes as part of their orientation to Nordic Mentored new practice managers, introducing processes and orienting them to the different teams within Nordic Identified strategic opportunities through internal conversations and consultant check ins, reported to appropriate business line leaders and client team members Led staffing for business line projects and staff augmentation projects with technical and data and analytics staffing needs Managed staffing projections and team utilization to deploy recruiting staff appropriately in anticipation of upcoming staffing needs
• Managed a team of 35 consultants, providing feedback and professional development support. • Collaborated with the sales team to identify optimal candidates for new roles. • Acted as a technical adviser, leveraging IT expertise to develop creative staffing solutions.