Peoria, Arizona, United States
Professional Experience: Human Resource Management and HR Generalist expertise with a customer service perspective to assigned clients consisting of President’s, CEO’s, Directors, Managers and employees in multi-industry/multi-state industries including healthcare, non-profit, retail, and gaming and business service. Led key HR initiatives to include the following areas: organizational design, leadership development, change management, workforce planning, talent management, talent acquisition, retention and performance management principles, employee training/development, compensation, benefits, communications, employee relations and policies/legal requirements. Specialties: All Functions of HR Management: Talent Acquisition, Retention, Counseling Guidance with Employee Relations, HR investigation, Compensation Reviews and Salary Administration, Performance Management, Current Employment Law expertise. Organizational Analysis and Development, Training and Leadership Development
HR support to Operations Division
Directly supervised nine (9) team members; Responsible for the HR department budget of $1.9 million. Provided general oversight of the day-to-day HR activities; Utilized HR best practices of situational leadership, service leadership and conflict resolution in dealing with HR activities; Provided counseling and guidance to managers with employee relations issues, investigated allegations of misconduct; Delivered new hire orientation, maintained compliant personnel and I-9 records; Assisted with casino marketing/ business operation strategies; Researched and implemented new salary ranges and job classifications resulted in control of wage costs, contributed to retention and employee satisfaction; Worked with Native American culture, tribal organizations and Gaming Commission. Delivered various training to employees and managers; Knowledge of state Compact and Tribal Employment Rights Ordinance law; Worked with third party benefit administrators for open enrollment and to negotiate best pricing for health and welfare benefits.
Worked directly with store managers in hiring and staffing for peak season utilized computer programs and reports for optimal staffing for each department. Advised management in employee relations issues utilizing conflict resolution techniques, advised on best practices and legal compliances. Provided interpretation of policies and procedures and applying them to accepted performance and behaviors in the organization. Tracked required training for each staff member, maintained training history and library, performed payroll operation. Worked with District Manager in evaluating supervisors for management programs, Worked with Regional HR manager in identifying employees for succession planning. Trained new employees in understanding of corporate culture and assimilation into this service culture; conducted new hire orientation, safety training, Member of Employee Involvement Committee to identify areas of organizational improvement, change and motivation based on the employee satisfaction survey.
Directly supervised (2) staff members - responsible for developing HR infrastructure researching and writing a comprehensive employee handbook, wrote job descriptions, implemented job evaluation point system, utilized industry specific salary surveys to maintained salary grades, implemented a merit based pay performance system and a new performance appraisal system. Directly involved with organization change, identifying the values and mission of the organization, evaluated HR practices to maintain current best practices. Implemented a legally defensible hiring system; Oversight of the day-to-day HR operations, administered agency's health and welfare benefits, worked with third party administrator; generated monthly statistical reports, and used metric systems to identify turnover/retention, diversity/affirmative action. Dealt with difficult employee relations issues, worked with union representation, utilizing conflict resolution techniques; Member of Diversity committee, and Ethics committee along with president and board members to develop policies. Involved in layoff planning and downsizing, consulted with agency attorney as to best practice and legal exposure; Initiated and participated in continuous organizational development; Member of Employee Involvement Committee, implementing strategic plans and guiding change.
Directly worked with Executive Director and other senior managers to resolve employee dissatisfaction and low morale. Implemented a reward system (incentive and bonus plans) for improving motivation and employee satisfaction. Updated policies and procedure to comply with current law. Participated in management strategic planning meetings to identify areas for organization development. Identified training needs of employees that aligned with business objectives. Performed payroll operations for 300 employees. Administered the day-to-day human resource operations, counseled and advised managers and staff on employee relations, best practices, how to write counseling or coaching memo and disciplinary and termination processes.